ComplaintsforGumenick Management Company, LLC

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This complaint regards the management company failure to comply with Section 55.1-1226 of the Virginia Residential Landlord and Tenant Act by returning my security deposit within the allotted period of time. My security deposit was paid via a company account that was made clear when I initially submitted my application and deposit. I asked for the check to be made payable to the company upon move out. I received an initial notice that was erroneously addressed to Washington DC, VA stating that my deposit would arrive within 30 days (still within the 45 day time frame). After giving a period of time to compensate for recent slow mail delivery, I contacted the company via email to inquire about my deposit. The initial response said that if I received the first notice then I should have received the check also. I simply replied that they could check to see if it was cashed and follow up in some other way. Somehow the check appeared in the returned mail on the exact date of my email now 60+ days since moving out. I asked that the check be sent via express delivery as it was now extremely late and was delayed due to an error by the company not labeling correctly. The company replied they could not do that and again placed the envelope in regular mail delivery. Now 70+ days since my move out and I have not received my security deposit. I have tried to contact the community manager and the company office without any return phone call to resolve this matter. My next option is to file a small claims court request in order to receive my security deposit.

  Business response

  12/08/2021

  Hi ******- We have attempted to reach you via phone and email today to resolve this issue. Below is what was sent via email earlier this evening.

  I have reviewed all of the information that we have on file, and I can provide the below update. I have spoken to all parties involved and I can assure you that this issue was not created intentionally and that we are working to return your deposit to you as quickly as possible.
  
  I have attached your ledger that indicates that the check number 69782 was cut on 10/20/2021. This check was sent to the incorrect address due to our error and the check was returned to sender to our accounting department. We immediately revised the address and resent it back out to the correct address on December 1st, 2021. Our records indicate that that check has not yet been cashed, so I am assuming it has not made it to you yet either. The delays with the post office this past year have been extraordinary, and they are really adding extra strain on this situation. If you could verify that you have not received that check as of today, then our next option will be to void that check, cut a new check, and send that out via Fedex overnight to ensure prompt receipt. Please let me know if you have not received it and I will get that going first thing in the morning. That would mean that a check would be delivered to the correct forwarding address by noon on Friday 12/10/21. 
  
  I appreciate your patience with us and I apologize again for this inconvenience. Please let me know as soon as you can whether the check has arrived via USPS.

  We hope to hear from you as soon as possible so that we can resolve this issue. 

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