ComplaintsforInteractive Financial Marketing Group, LLC

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Claims no credit no down payment and everyone is qualified. I was told today $20k would need to be put down on a $30k truck. Now my credit has been pulled and a hard inquiry reported after *** been working to fix my credit.

  Business response

  07/19/2023

  We dont make loans or loan decisions.  We match consumers with lenders and dealers.  There are lenders that have zero down programs but its all determined by each individual's credit history and how they have paid their bills in the past.  We are sorry that you were told you needed $20,000 down on the truck, but there are most certainly additional factors in how the lenders came up with that number.

  Customer response

  07/19/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  
  
  
  
  

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Interactive marketing is a huge scam ! They lie to get you on board claiming they can better narrow down credit score and incomes when in fact nothing could be less true. When I signed up company stated there was no contract besides for initial 60 days upon calling they stated they needed 30 days notice and we would have access to there portal but would need to pay one more month. Since, theyve locked us out and have mass text to all customer a phone number to call that doesnt exist and is disconnected. Do your self a favor and dont trust anyone at this company

  Business response

  04/10/2023

  Sorry you feel that you were mislead. 

  If you were to look at the agreement that was signed by signed by ***********************; Schedule A #6 you can see that its a 60 day initial term with 30 day cancelation notice.  Your term began Sept 1 and the initial term would have ended Nov 1; so not how you were mislead or feel like you need a billing credit.  We received a cancelation March 31; almost 5 months after the initial term ended and all leads sent where checked and worked by personnel at the store.  No one is locked out of the system, actually ******************************* logged in on 4/8 at 11:30am.  As long as all bills are paid you always have access during the cancelation period and for 30 days after that time frame as well, although texting and emailing is disabled.

  In looking at polk vehicle registration reports its showing that for all the leads we have sent since the start just under 25% have registered a new or used vehicle; that number will increase over time due to delays and processing within DMVs so in June we will have a better picture of sales for leads that were sent.  In looking at the stores that sold cars, a number of your sister stores sold cars to leads we sent to you.  If you have additional concerns please contact our head of account management, ************************

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They keep contacting me saying I applied for a loan at my old email ********************. I never applied for a loan. I have attempted to contact me & they keep saying check my loan status. I never applied for a loan.

  Business response

  01/31/2022

  The email and the information was entered into our form on 1/24/2022 at 7:51am.  We screen record all of the key strokes when a consumer enters their into into one of our forms by a third party, we will request a copy of the playback. If the consumer did not do this, we would recommend that they put a freeze on their credit file as someone may be trying to use their information.

   

  We have removed the consumers information from our systems so they will no longer get notices from us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩