Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unusable Bathroom: For over a month and a half, our upstairs bathroom has been completely unusable. This situation has been particularly challenging as I recently underwent surgery, requiring me to navigate stairs to use the shower downstairs.Leak Issues: Shortly after the installation, we discovered a leak from the upstairs shower that caused damage to the wall of our downstairs bathroom. After several weeks of follow-up, a technician confirmed that the shower was improperly installed and replaced a part in the upstairs bathroom. Unfortunately, the same leak reoccurred last month, resulting in a complete flood of our downstairs bathroom and rendering our upstairs bathroom unusable.Failure to Resolve Issues: We called for service over a week ago to address the flooding issue, but we have yet to receive a resolution. Additionally, we have been trying to get the shower doors replaced since last fall, as they do not stay closed. A technician previously assured us that replacement doors would be ordered, but we have not received any updates. The doors in the downstairs bathroom also continue to fall off their track, creating a safety hazard.Lack of ***************** The most troubling aspect of this experience has been the lack of responsive customer service. We have struggled to reach anyone who can assist us in resolving these ongoing issues, leaving us with recurring leaks, flooding, and safety hazards without any clear path to resolution.

  Business Response

  Date: 03/21/2025

  Thank you for sharing this information with us.  We have been in communication with this client and are working with the client on a resolution to their concerns.

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company calls several times a day despite me blocking their number, and leaves repeated voicemails. Please remove my name from all call Lists and do not call again.

  Business Response

  Date: 01/07/2025

  Individual has been removed from all of our calling and communication queues. She will no longer be contacted by Paramount Builders.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Builders completed replacing our tub shower with a walk-in shower on 19 November 2024. During the install, the contractors were grinding the cement and metal framing to complete the install of the new shower. We could not use the shower until the evening of the 20th per the contractors instructions. On the morning of the 21st, I decided to clean the bathroom to remove any residual from the work performed. When I wiped the mirror, which we had just hung (lighted mirror), we noticed tiny specs all over the mirror. The conclusion was that the mirror was damaged by the flying debris while the contractors used the grinder. It took a little over a week to make contact with a customer service ****************** November to be exact. The Production Assistant (PA) seemed genuine with there response and that I should expect to be contacted for a resolution within a week. On 5 December I informed the PA that I had not been contacted and was informed that they were waiting on sales to give me a call. Today is 11 December and still no contact. It does not appear that my situation is being handled with any urgency. Paramount Builders was quick to make the sale by gloating about their product and great customer care, but I digress. I ask that the BBB engage Paramount Builders to reimburse me for damages caused to my property during the shower install. The mirror's cost was $235.63 purchased on 8 November 2024.

  Business Response

  Date: 12/12/2024

  Thank you for alerting us of this customers concerns.  We have been in communication with the client to resolve their concerns.

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

  I would also like to add that the Vice President of Operations was very receptive and understanding to my concerns. He appeared genuine and addressed the challenges quickly and professionally.
  
  Regards,
  
  ******* ********
  
  
  

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day from numerous numbers, saying they are calling regarding "your request for free estimate on your home improvement project." I have not made any such request to this company. They have texted me as well. No matter how many times I block numbers, they always come up with a different one. It's getting to the point of borderline harassment. My phone number has been registered with the National Do Not Call Registry since July 2022, so they can't claim they do not call numbers on that list.

  Business Response

  Date: 11/04/2024

  Thank you for making us aware of this consumers concerns.  The consumer filled out an online form on October 27th.  We were one of four companies that were sent the inquiry.  By filling out the electronic form the consumer Ops Out of the Do Not call requirement and remains in the classification until they either pick up the phone and inform us to stop calling, or respond to the text with the word STOP.  The call center dialing apparatus automatically calls, and it will keep calling until they say to stop.

  We will of course make this change now and pull them from the dialer.

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please take my phone number off all of your calling lists. Thank you!

  Business Response

  Date: 11/01/2024

  Thank you for bringing this to our attention.  We will of course add this person to our internal Do Not Call list.  It is important however that the consumer also register themselves with the National Do Not Call (***) Registry.  Our records are purged monthly against this list to ensure compliance.  Once we add a person to the *** is can take up to 45 days for the name and number to completely work out of the system due to the potential overlap from the monthly records reviewed.

  Customer Answer

  Date: 11/04/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ********
  
  
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They robocall me several times a day using different numbers

  Business Response

  Date: 09/24/2024

  Thank you for bringing this consumers concerns to our attention.  We will add this person to the Do Not Call List.  We do not contact anyone on the *** list and our records are checked monthly against the National Do Not Call registry.  If this consumer is not listed on the National *** list it is possible they would receive a call.  We have added them internally to our records and suggest they get listed on the national database.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3-5, 2024 Tub to walk-in shower remodel. Paramount Builders *** DBA ******** Shower and Bath were the worst contractors I have ever encountered. The damage their installers caused during my tub-to-walk-in-shower remodel was extensive, including ruining my wall tile, floor tile, brand new mirror, brand new vanity, and drywall. The lack of professionalism was shocking. After discovering these issues, I reached out to them 4-5 times via calls, texts, and emails, but it took over five weeks for them to respond.When they finally did send someone out, it was the same installer who botched the job in the first place, along with a new assistant. They patched the hole they had punched through my basement stairwell drywall while installing the niche but left drywall mud tracked throughout the house, which I had to point out for them to clean up. Their attempt to fix the shoddy caulking around the niche resulted in an even worse caulking job.The chipped mirror, loose wall tile that they re-adhered with what looked like liquid nails, and the damage to my vanity were either denied by the installers or brushed off as beyond their ability to fix because they expected me to provide replacement tiles for those they had broken, despite it being their mistake. The replacement of the floor tile was so poorly done due to them originally removing too much tile that it now looks like a child had done it.They promised the office would reach out to resolve these issues, but it has been over two weeks with no contact or returned calls. This company is unprofessional, hires incompetent installers, and does not stand by their workmanship.

  Business Response

  Date: 09/30/2024

  Thankyou for bringing this customers concerns to our attention.  Our local office has made numerous attempts to reach the client via text, email and phone.  We have not been able to speak to the customer to this point to work on a resolution to their concerns.  They are encouraged to call our office at ************ so that we can schedule an appointment to review the concerns the customer has mentioned.

  Customer Answer

  Date: 11/12/2024

  sophospsmartbannerendI am requesting that Complaint ID#: ******** against Paramount Builders *** be reopened. I have given Paramount Builders more than enough time to address these issues, but it has now been four weeks since they assessed the damages from the June install, and I still havent heard anything back from them.

   

  I noticed that in their response to my complaint, they claimed, "Our local office has made numerous attempts to reach the client via text, email, and phone." This is inaccurate. I received no emails, email responses, phone calls, messages, or texts until *** finally called on 09/26/2024 at 10:33 am and again at 3:36 pm. If they had made prior attempts, why did I receive those calls but none before? The truth is, they only reached out after I escalated this issue to the BBB. This is evident by the fact that it has now been a month since I last heard from them.

   

  Attached are my email communications with **** **** following his visit on 10/12/24, during which he confirmed that the installed enclosure requires full replacement due to insufficient floor support. We also discussed that the tile work needs correction by a professional installation team and that the damaged mirror must be replaced. **** and I were in agreement on the necessary repairs that needed to be done before he left. He requested that I send before-and-after photos of the tile and mirror damage.

   

  On 10/14/24, I sent the requested photos, which he confirmed receiving on 10/15/24 after a second follow-up from me. In his response, he stated, "I have received your pictures, and will be discussing your project during our ********************* meeting this afternoon." Despite this, I heard nothing from him for the next three weeks. I sent a follow-up email to inquire about the meetings outcome and a timeline for the repairs, but it has now been a week since that email with no response. I sent yet another follow-up email today, also included in the attachment.

   

  This issue has been ongoing with Paramount Builders since June. I followed all reporting protocols, and ultimately, I filed a complaint with the BBB on 08/11/24 due to Paramount Builders lack of responsiveness. Unfortunately, here I am again, with no response or resolution in sight.

   

  Could you please reopen Complaint ID#: ******** and assist me in moving this forward with Paramount Builders? Please let me know if you need any additional information to reopen this complaint.

   

  Business Response

  Date: 11/22/2024

  We are in communication with this customer via email.  At this time we are awaiting materials and have advised the customer by email as much.  Thank you for bringing this to our attention.  The customer can of course contact us through our website if she cannot reach us during normal working hours.

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the business's response to complaint ID ******** and determined that their proposed action will not resolve my issue in a timely manner. For your reference, the details of their offer are below.
  
  In their response, they stated:
  "We are in communication with this customer via email. At this time, we are awaiting materials and have advised the customer by email as much. Thank you for bringing this to our attention. The customer can of course contact us through our website if she cannot reach us during normal working hours."
  
  The problem is that this simply isnt true. They dont respond to my emails unless I escalate the issue by filing a complaint with the BBB. I have already provided you with email correspondence showing that I repeatedly reach out without receiving a response. They only contact me after the BBB steps in.
  
  I work regular hours, Monday through Friday, just like they do. I initially tried contacting them through their website but received no response. Ive called and left messages but never get a call back. Im at a complete loss about how to make any progress here.
  
  When they finally did respond to the BBBs involvement, the email from **** said:
  "****** Dingussorry for my delay in responding to your message. We have ordered you a new base for your shower and are waiting for delivery. Once received, we will start over on your project. I expect to have materials in shortly and have your project wrapped up in the next few weeks."
  
  This response came over a month after my last attempt to contact them. It has now been six months since my shower was installed, and the issue still isnt fixed. They are dragging their feet, and now with the holidays approaching, it seems like theyre continuing to stall.
  
  As I mentioned in my initial complaint, and especially now after seeing their repeated lack of communication, I want either a full refund or for another contractor to complete the repairswith Paramount paying for those repairs if they cant resolve this in a timely manner.
  
  What else am I supposed to do to get this fixed? Its beyond ridiculous that they only respond when you (the BBB) forward my complaints. Ive complied with all their requirements, yet they refuse to engage until forced. How am I supposed to get these repairs moving forward? Enough is enough and I'm at my wits end! 

  
  Regards,
  
  ****** ******
  
  
  
  

  
  

  Business Response

  Date: 12/02/2024

  Thank you for sharing this feedback from this client.  We are awaiting her necessary materials to have this project addressed and completed for the customer.  Going forward the customer may email me directly at ******************** if she is not getting resolution through the installation department.

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  Thank you for sharing Paramount Builders response. After reviewing their offer or response regarding complaint ID ********, *** determined that their proposed action does not resolve my concerns. I still have not received a projected timeline for when the necessary materials will arrive and when the project will be redone. While I appreciate being provided with another contact at Paramount Builders, the fact that this issue has dragged on for six months is completely unacceptable.
  
  There is no concrete offer to accept here. If I were to accept their vague response which merely states, We are awaiting her necessary materials to have this project addressed and completed for the customer I fear the resolution will be delayed indefinitely. This would likely lead to further frustration and require me to reopen the complaint again, if allowed, because the repairs remain incomplete.
  
  What I need is a detailed, projected schedule for these repairs, including:
       -The date the materials were ordered along with a copy of the material order(s).
       -The anticipated delivery date for the materials as provided by their vendor.
       -Anticipated date when a qualified installation crew will be scheduled to remove the prior work and redo the installation. NOTE: they best have the additional materials needed to replace the blocking in the walls for the handrails and seat as the previous blocking cannot be reused. The original s**** holes in the original blocking are unlikely to align correctly with the new handrails and seat installation points, creating weak connections. Over time, these improperly secured fixtures could loosen or fail entirely, posing a significant safety risk to users. Proper support requires new blocking installed in the correct locations with fresh, secure s**** placements to ensure the fixtures are firmly anchored and meet safety standards.
       -Anticipated date when a professional tile crew will address the tile issues and their contact information.
       -Anticipated date when the mirror damaged by the original installation crew will be replaced.
  
  Its beyond frustrating that Paramount Builders only responds when the BBB forwards my complaints. I need this situation resolved promptly so I can move forward with other renovations Ive planned with different contractors which has now been delayed due to Paramount.
  
  In addition, I request that the BBB keep this complaint open until the repairs are fully completed or provide me with the option to reopen it in the future if necessary. Based on past experiences with correspondence to Paramount Builders, I am concerned that closing the complaint after accepting their current "offer" will result in months of inaction and lack of communication from Paramount Builders, leaving me back at square one. I want to avoid the frustration of having to start this process over again.
  
  Thank you for your continued assistance in this matter.
  
  Regards,
  
  ****** ******
  
  
  
  
  

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales rep from the bath and shower division come to my home in September of last year to carefully plan a new shower install for my husband who suffered a brain injury. He measured and did an excellent job explaining products, scope of work and was overall quite professional. The shower was eventually installed in November in a 3 day time frame and looks good but the mess created and the install was not as expected. After some back and forth, I did receive a timely call from a customer service manager who issued me a $300.00 check to cover the cost of carpet cleaning and the inconvenience of me having to take time away from caring for my husband to clean the massive dust left behind. However, I have had less than a cooperative spirit in getting the install issue resolved. I spoke several times to a lady in Production who initially sent one of best install guys out to address my concerns. In general, the grab bars were installed in a way that do not help my husband navigate in the shower and in the event of a slipping emergency he will not be able to grab one section of bar as it is installed to close to the glass door for him to get his fingers around it. The other main bar was installed at an angle so that he cannot use it to assist in sitting on the installed seat or to help him stand from a sitting position. The footprint of the shower changed as well(the shower is more narrow) and the contract specifically stated that the footprint from the old shower would not change...I was not told about this until the install was complete and only because the installer made a decision to extend the shower wall material further out on the side walls and over the existing floor tile as he thought it looked better. All of these things were installed without updating me or asking my opinion as to what was needed or what was best. I have been waiting 5 additional weeks to speak to a specific supervisor who returned from vacation per the lady in production in hopes of resolving this issue. I am my husbands sole caregiver and living life for and making decisions for 2 people just does not lend itself to constantly making phone calls and sending emails to get some satisfaction.My contention is that $28,000 is a lot to pay to be left with a shower that does not function from a safety standpoint as intended. My husband's safety after suffering a catastrophic event was the main reason for having the new shower installed. The young man who came out to view the install could only offer some pads ordered from Amazon to allow me to stick up some plastic grab bars I used in the old shower to help. They don't stay affixed. He measured and had another young man he brought with him stand and sit in the shower to see issues with navigating and being safe. He could only suggest wall removal and reinstall. After the down time, mess and having to shift my husband to another room each day for the work, I do not want to have the shower walls removed and replaced to fix the grab bars or the footprint of the shower. I believe this business to be too large, respected and family oriented to allow this issue to represent their work and the reputation that they have built. After 4 months trying to resolve, I believe a deep discount on the install is in order. I truly, truly want to get this resolved once and for all so that I can return my full focus to my husband's care.

  Business Response

  Date: 03/25/2024

  Thank you for bringing this customers concerns to our attention. We have met with this client on numerous occasions related to her not being satisfied, both our install teams and management team.  We have offered to replace the walls in the shower and to reset where the grab bars are located.  Our Sales Manager has had multiple conversations with the client regarding a potential discount, but could not get the customer to make a statement as to the fairness in the discount amount.  The customer at the end of the day has two issues that seem to be largely the issue - the footprint area of the new shower (which is slightly smaller in wall space, but the same size in the shower base itself) and the location of the grab bars.  Both of which can be addressed with rebuilding the shower  We have offered to replace the shower walls with new ones and to position the grab bars to a mounted space that is suitable for the customer, and we do not appear to be able to negotiate in good faith with her.  Obviously we want her to be happy with her purchase, but the design and layout of the shower, per the homeowners own statements, was installed very well, and that the homeowner is using it daily.

  In closing, we are willing to have a conversation with the customer if they desire regarding compensation for the concerns they have raised.  However, the customer has a fully functioning shower in the space, and we have offered to consider discussions related to a discount.  The customer as stated she does not wish to have the shower walls redone, the end of the day the customer is using the shower, and it is professionally installed and meets all installation standards.  

  The customer may reach out to my office directly if she would like to discuss further.  

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had paramount install siding on my house after completion there work was inspected it was found that some of the siding on one corner of the house was cut to short approximately ten pieces also a gap in the corner of the soffit we have been calling and expressed this concern to paramount and have been lied too time and time again first they told us that the pieces needed is being ordered and it would take two to three weeks after three weeks were told they cant find the order or the person to talk too is in a meeting or hes out in the field and we will be sure and call you back but ************ back never happens its just one put off after another we paid lots of money to paramount and all we want is there mistakes to be corrected

  Business Response

  Date: 03/13/2024

  Thank you for alerting us of this customers concern.  We do have a service ticket in the file, and the records do show that material is on order, and that we are still waiting to receive it from manufacturing.  *************************** will contact this client. Going forward the best numbers for a customer to reach our ****************** is ************.

   

   

  Customer Answer

  Date: 03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

  Customer Answer

  Date: 04/17/2024

  I filed a recent complaint in which BBB requested I give paramount builders thirty days to resolve my issue with the siding they put on my house they said the siding was on order they have not contacted me it is also my belief that no order was put in for the simple fact that they never sent anyone to my home to assess the problem to find out what they need to order to correct the problem each time we previously called we were told it was on back order then we were told they didnt have an order then the person we needed to talk to was out in the field and couldnt be reached its just been one lie after another for someone who has paid paramount forty three thousand dollars you would think they would make it a priority to stand by their work I would like paramount to send a representative to my home to see what the problem is and how best to resolve the issue all Im asking is to get what I paid for

  Business Response

  Date: 04/24/2024

  While we understand this customers frustration related to the delays in getting this additional material, it is imperative to point out that the 30 days was not an agreement made by Paramount Builders. The materials were ordered the same day as the initial complaint, and at this point we are waiting for the materials to arrive.  Once the materials are received we will be calling to schedule the customers service.  We apologize that there is an issue to be resolved and are working to get this customers resolved.

  Customer Answer

  Date: 04/25/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the company for a quote and we agreed to schedule a meeting. Prior to arrival, they cancelled and refused to come to my property. Since then, I have been contacted 5+ times asking for more business. Please stop contacting me.

  Business Response

  Date: 03/08/2024

  Thank you for bringing this property owners concerns to us.  We obviously do not wish to bother this home owner if they do not require our services.  Effective today we have added the property owners name and contact information to the do not call registry.  This action takes anywhere from ***** days to clear through to the National Do Not call registry.  If the property owner gets any additional contact within that time period they can either hang up, or inform the person calling that they are on the Do Not Call List.  

  Business Response

  Date: 03/08/2024

  Thank you for bringing this property owners concerns to us.  We obviously do not wish to bother this home owner if they do not require our services.  Effective today we have added the property owners name and contact information to the do not call registry.  This action takes anywhere from ***** days to clear through to the National Do Not call registry.  If the property owner gets any additional contact within that time period they can either hang up, or inform the person calling that they are on the Do Not Call List.  

  Customer Answer

  Date: 03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************