ComplaintsforGastrointestinal Specialists, Inc
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a screening colonoscopy performed on July 30, 2021. My health insurance (Cigna) covered the entirety of the medical bill. I was later contacted by the billing office regarding the need for payment for the medical bill. I sent them documentation from ***** showing that the bill was paid. I didn't receive any further correspondence until several months later when I received notification from a debt collector regarding the medical bill. I continued to correspond with the billing office and was informed that the billing office could not locate the payment. I provided the billing office with the additional information they requested which included a copy of the check, explanation of payment, and date of check issuance. I was reassured that everything was handled. Several months later I received a notice to appear in Hanover County Court regarding the Gastrointestinal Specialist medical bill debt. I again contacted the billing office and they reassured me that the issue was addressed and that the they would reach out their legal team to cancel the court filing. On 4/23/24 I received notification from my employer that my wages were going to garnished because of this debt. On 4/24/24 I paid $1148.05 to Gastrointestinal Specialists for services that were already paid for by *****. This entire situation has been unduly stressful and highlights the gross incompetence of the practice's billing office. I would like to be reimbursed for the overpayment of $1148.05.Business response
05/02/2024
Confirming receipt, please allow a few days to research the complaint.Business response
05/10/2024
The matter has been resolved.Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This practice requires a $500 no refundable deposit to setup a colonoscopy. After full payment of charges the deposit is returned. It still has not been paid.colonoscopy performed 9/7. First bill was denied by insurance on 9/16. I called on 10/4, they found they used the ring code and resubmitted. Denied again on 11/2. On 11/29, I called again they resubmitted. I also called the Cigna. ***** informed me that there weee several claims from them that were getting denied because they were all submitted wrong. ***** then agreed to call them and walk them through how to submit my claim. Claim was paid on 11/30. In December I did not get refund. 1/26, I called and was told they only pay out once a month and I missed the December and January window. Ii would be processed with feb payments. Still no payment. I called in March and was told it some how got missed, I would get in April. Still no refund. It seems they are running a scam to keep peoples money interest free to fund their business.Business response
04/19/2023
Refund in process, the matter has been resolved.Customer response
04/20/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]this is the exact same thing they have said since January. This is not a response it is a stock answer they have given each month since January
Regards,
*****************************Business response
04/24/2023
Refund issued on 4/18/23. Check # **** mailed on 4/20/23. Check image attached.Customer response
04/30/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.