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Find a Location

Dealer's Club has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dealer's Club

      4505 W Broad St Richmond, VA 23230-3203

    • Dealer's Club

      6420 S Roxbury Mill Rd Spotsylvania, VA 22551

    Business ProfileforDealer's Club

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Dealer's Club has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Dealer's Club

        4505 W Broad St Richmond, VA 23230-3203

      • Dealer's Club

        6420 S Roxbury Mill Rd Spotsylvania, VA 22551

      Location of This Business
      4505 W Broad St, Richmond, VA 23230-3203
      BBB File Opened:
      6/2/2021
      Years in Business:
      4
      Business Started:
      9/1/2019
      Business Incorporated:
      10/7/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Old Dominion Auto Sales, LLC
      Business Management
      • Mr. Akhter Ahmed, Managing Partner
      • Mr. Tariq Tawfiq, Managing Partner
      • Gabby Salazar, Finance Manager
      Contact Information

      Principal

      • Mr. Akhter Ahmed, Managing Partner

      Customer Contact

      • Mr. Akhter Ahmed, Managing Partner
      • Gabby Salazar, Finance Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/27/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I am writing to formally complain about Dealers Outlet at ******************************************************* regarding the purchase of a 2009 ***** Corvette on November 22, 2023. I am deeply dissatisfied with the car's condition and the dealership's subsequent service.On November 23, 2023, just one day after buying the vehicle, I encountered multiple issues, making the car unsafe and unreliable. These include a failing ******** inspection, a gas leak, an oil leak, a loose steering column, a broken radiator support, and a persistent check engine light.I returned the car to Dealers Outlet on December 9, 2023. Sadly, as of today, the dealership has been unable to resolve these issues. Adding to my frustration, the dealership has demanded that I pay for gas leak and oil leak repairs.I've attached repair order copies outlining the dealership's unsuccessful repair attempts. On December 20, 2023, a mechanic named ****** called, insisting I pay $2,100 for repairs, framing it as a "favor."Despite my requests to return the car, ****, the salesperson, responded ambiguously, saying, "I don't know about that; I'll call you back." Subsequent calls to the dealership have been unanswered or met with "I'm with a customer."I'm now stuck with an unsafe vehicle and an uncooperative dealership. I believe this requires immediate attention to protect my consumer rights.I request a thorough investigation and appropriate action against Dealers Outlet, either to resolve the vehicle issues or facilitate a refund of my purchase. A swift resolution would prevent further inconvenience and financial hardship.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terri C

      1 star

      03/03/2022

      We purchased a **** ******** ***** **** pickup truck a little over a month ago from Dealers’ Club. We just made the first payment February the 28th and these are all the issues we have had with the truck so far. 6 days after getting the truck, it was already in the shop. We were informed that all 4 tire faulty sensors had to be replaced along with a front alignment. Then we found out the same day that the Catalytic Converter was bad and needed to be replace. We call the Dealers’ Club and they told us to bring the truck back in because they would replace it cheaper.. (NOT FREE) after talking about it we had determined since the truck had a good inspection sticker, which this truck should have never passed we didn’t trust them to do anymore work on the vehicle. Since then, granted by now it has ONLY been three weeks we had to get the Catalytic Converter replaced, 8 spark plugs due to misfiring, 4 o2 censor’s and new muffler. Now three days ago we broke down again now we find out the 2 tire wheel bearings need to be replaced. EXTREMELY DISSATISFIED……. Now tell me how this vehicle had a good inspection sticker??

      Local BBB

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