ComplaintsforBetty Baugh's Animal Center, LLC
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Betty Baughs provided a written quote for a spay procedure on my puppy. We elected to use Betty Baughs for the spay based on that quote. At the completion of the surgery the total cost was presented as nearly double the quoted cost. We lodged a complaint at the time with the staff in the clinic and showed them the written quote we had received. They acknowledged the issue and stated the billing manager would be in contact with us. Despite several attempts to reach this billing manager we have not been able to find a resolution. We have paid the quoted amount. We have submitted multiple letters to their office requesting they review the estimate and contact us. They have now turned the disputed amount over to a collection agency without ever contacting me. I would like Betty Baughs to acknowledge their responsibility in providing accurate estimates and remove this balance from collection attempts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.