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ComplaintsforYoga Accessories, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 10 yoga mats requesting brown mats. This company sent blue mats. I spoke to **** the manager requesting to send me brown mats and I can return the blue mats. She asked me to take a picture of a blue mat and send it to her. I couldn't send the picture to her. I just want to have the brown mats that I ordered and paid for. I am willing to send the blue mats back to her.Business response
12/15/2023
Records indicate that this order was placed online without the assistance of a representative. The attached order confirmation reflects that the color sky blue was selected online resulting in our warehouse shipping sky blue mats. We asked for the *** number or photos of the mats so that we could ensure you received the correct color. We received multiple photos from you (attached) showing a number of mats opened and unrolled on the floor. With that being said, exchanging the blue mats for dark chocolate would fall under that of a standard return request. Our return policy requires returned items to be unused and in resalable condition; we do not cover the cost of return shipping. We offered to waive the cost of either the return shipping on the blue mats or the shipping costs on a new order for dark chocolate mats, but we are not able to waive both.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.