Business ProfileforRitello of VA

They are dishonest and sneaky. I opted for the chance to have my Ritello paid for by selling two units within a certain amount of time. The seller said I would get half my money if I sold one unit. But then he said I had to sell two to get any money back. The unit kept breaking. He would show up after 9 pm at my door at times unannounced to pick it up and take it hours away and fix it and I would be without a sweeper for weeks because he took my sweeper I used before the Ritello because he said that’s how I would get the unit for less and there was no other option. Also I would set up the demonstrations at my friends houses and he would be rude much of the time. Demand I go outside with him and it was awkward. And he would vape outside after he preached so much to my friends during the demo the importance of good air quality. I also have many complaints on the people he would send to my friends houses to do demos. Their breasts and underwear were showing. They stunk of cigarettes. They were dirty. Unprofessional. It was embarrassing. My shark vacuum of four years works better than the Ritello which would’ve costed me over 5k if I would’ve done the payment plan. What a rip off .

I'm truly sorry to hear about your negative experience with our sales representative and the issues you've encountered with the Ritello unit. Your feedback is extremely important to us, and we take such matters very seriously. Firstly, regarding the misleading information about the program to earn a rebate on your purchase, we apologize for any confusion and miscommunication. It's our policy to provide clear and accurate information about our promotions. In this instance, the office manager clearly communicated both verbally and electronically the terms of the promotion, and we are saddened you feel like we failed in this instance. We understand your frustration for not having completed the program to earn your rebate. However, the terms were simple and clear. We will review our sales training procedures to ensure our all representatives are providing consistent and truthful information. Concerning the unit's frequent malfunctions and the inconvenience caused by the repair process, we apologize for the disruption this has caused in your daily routine. However, with the exception of 1 faulty electrical part that we fixed, all other "malfunctions" of the unit were due to misuse and not following the guidelines in the owners manual. Our office is located over 3 hours from your home. We came to your home, picked up the unit, fixed the unit, and delivered it back to your home free of charge, even when the "malfunctions" were due to misuse. We are sorry the pickup and drop off times were not to your liking. We strive to offer reliable products and efficient service, and we are saddened that you feel we have not met these standards in your case. Regarding the conduct of our sales representative and the staff sent for demonstrations, we are deeply concerned about the behavior and unprofessionalism you described. The representative with the hygiene issues has already been terminated for issues similar to what you described. This is not in line with our company values or expectations. Lastly, we understand your frustration with the overall experience and the comparison you made with another product. However, the unit can not be expected to work properly if the user does not follow the instructions in the owner manual. As a gesture of our commitment to rectifying this situation and regaining your trust, we have already cancelled the remaining balance of the loan contract after we let you return the product, which we again picked up from your home. Additionally, we would welcome any further feedback you may have on how we can improve our services. Please feel free to reach out to our customer service team directly. Thank you for bringing these issues to our attention. We are committed to making things right and ensuring a better experience for all our customers.