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Find a Location

The Orvis Company, Inc has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Orvis Company, Inc

      1711 Blue Hills Dr NE Roanoke, VA 24012-8602

    • The Orvis Company, Inc

      19 Campbell Ave SE Roanoke, VA 24011-1403

    • The Orvis Company, Inc.

      3701 Sumner Blvd Ste 100 Raleigh, NC 27616-3481

    • Orvis

      11800 W Broad St Richmond, VA 23233-1064

    • The Orvis Company, Inc

      7227 N High St Ste 118 Worthington, OH 43085-2576

    Business ProfileforThe Orvis Company, Inc

    Catalog Shopping
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers sporting goods and equipment, as well as clothing and gifts, via mail order and retail stores.

    Business Details

    This is a multi-location business.

    Find a Location

    The Orvis Company, Inc has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Orvis Company, Inc

        1711 Blue Hills Dr NE Roanoke, VA 24012-8602

      • The Orvis Company, Inc

        19 Campbell Ave SE Roanoke, VA 24011-1403

      • The Orvis Company, Inc.

        3701 Sumner Blvd Ste 100 Raleigh, NC 27616-3481

      • Orvis

        11800 W Broad St Richmond, VA 23233-1064

      • The Orvis Company, Inc

        7227 N High St Ste 118 Worthington, OH 43085-2576

      Headquarters
      1711 Blue Hills Dr NE, Roanoke, VA 24012-8602
      BBB File Opened:
      6/15/1987
      Years in Business:
      37
      Business Started:
      5/15/1987
      Business Incorporated:
      9/29/1989
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      399
      Alternate Business Name
      • Green Drake Outfitters
      Business Management
      • Mr. Mike Rigney, Chief Operations Officer
      • Ms. Debbie Dudley, Customer Service Manager
      Contact Information

      Principal

      • Mr. Mike Rigney, Chief Operations Officer

      Customer Contact

      • Ms. Debbie Dudley, Customer Service Manager
      • Ms. Katy Perrino, Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/25/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      -Requesting data deletion due to a security concern -To delete this customer account, no longer effective though, but for security reasons on backend: *********, old address: *** ******* ***** *** ***., ********* ****, ** ***** with old number: ###-###-#### -Lastly, no ordering privileges with my name and these zip codes to watch for: *****, *****, and ***** because of 'information gatherers' having my information when they are unauthorized

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Greg S

      1 star

      03/28/2023

      orvis really let me down. I went to their online store. I found a pair of trousers listed for $98. with no mention of " buy two pair to get the $98. price. I typed the size I wanted to buy, hit the buy button, then paid with my credit card. My credit card company sent a notice of a charge by orvis company for $145.50!! I called the orvis service department and was told that the $98. price was valid only if I purchased two pair... so I was charged $119. for a pair of pants that was listed for $98. ok I then ask the "gentleman" what the other charge of $46.50 was for.... " oh that was handling, shipping, and tax".... $46.50!!!!! to buy a pair of cheap pants made in CHINA! I wait and wait. The package from orvis arrives. I hold up my new pants and what do you think..... orvis online sent the wrong size! 14 SIZES TOOO SMALL!! I called the orvis service department again. I was told that It was MY FAULT orvis sent the wrong size because I must have hit the refresh button... I see, I must have refreshed the page so orvis personnel could not see the size I ordered so they just guessed and sent the size they thought would fit! I sent them back to orvis at the address orvis sent to me online. I get them back in the mail with a "RETURN" label written by hand on the package.!!! I am done with orvis. I was told by an orvis employee that all of the "imported clothing" is made in Viet Nam, India, Red China and other country's with little or no labor laws. As I said, I am done with orvis comapny. online or brick and mtortar. I'll have to eat the $145.50 and give the cheap pants to a homeless person down on his luck. I am disabled. I have to bother people to go to the post and other things, and, I really dislike having to ask for help all the time.... It is a pain for others and I feel bad when I need help. So...... It's back to good oold ******. I shop with ****** weekly and they have never let me down, ever! orvis is not interested in repeat customers!

      Local BBB

      BBB Serving Western Virginia

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