ComplaintsforGrandin Family Dentistry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
The dental office is billing me for an appointment which they say I confirmed then missed. The truth is that I did confirm this appointment to see the dental office when they said that there would be a $25.00 fee if I cancelled. The office immediately called me back and said they were cancelling my appointment because I was sick and they didn't want to risk the health of their employees, but they were still going to charge me $25.00 (even though they cancelled the appointment and I was not contagious with a UTI). They were extremely rude. I returned the bill and told them I didn't feel I owed this bill as I was willing to come to the appointment and they cancelled on me. Also, they sent a letter telling me to find another dentist. Now they have turned my bill over to a collection agency and it is now $40.24. I am very upset. I am a 79 year old woman with an excellent credit rating which I don't want to jeopardize because of this outstanding bill which I refuse to pay because I feel it is totally unjustified. Please advise. I do not wish any ill will toward the doctor nor his staff, but I just want this bill to go away as it is unjust. Thank you.Business response
04/29/2024
I am reaching out from Grandin Family Dentistry in regards to a letter we received today in the mail (dated 4/12/24). It was in regards to a patient complaint. Unfortunately, we have been advised that we are unable to respond due to the potential HIPAA violations that could cause (as we cannot even confirm if this person is actually a patient in our office due to HIPAA). That being said, is there anything else we can do in regards to this complaint containing false information regarding our office?Customer response
04/29/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Their response does not provide a solution to the outstanding bill from the collection agency. The proper solution would be for the dentist office to contact the collection agency and void the outstanding charges so that I am not hit with a negative report on my credit report. Thank you for your handling of this matter. Regards, **** ** *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.