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ComplaintsforReach The Stars Dog Training
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Meghan Hale to get my dog to stop biting and barking and make him in to a service dog, around August-September. She kept making excuses about why she couldnt come. She said she would take him to group training as well. She sent a different trainer in her place. The trainer she sent was wonderful and I have no complaints about her. But I paid for Mrs. Hale's doctorate. Everytime myself or the trainer she sent tried to get Mrs. Hale to come out, she never came. She also told the trainer that I'm crazy. Mrs. Hale was suppose to come and give my dog certificates and a service dog vest but never did. She also wont answer me when I call. I'm disabled and I just want my money back. The trainer Mrs. Hale sent is willing to speak on my behalf and back what I'm saying.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Still have 5 trainings left and they have not showed up in months or given me my dogs vest. She also hasn't paid her other employee since February and the employee said we were not the only one who ***** has not completed and finished the services. She will not get back in touch with us either the owner. I am disabled and on limited income and she has basically took my money and ran.Business response
05/23/2024
This client received a full refundCustomer response
05/28/2024
The issue was resolved and they tried to pay me extra to remove the post. Regards, **** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.