ComplaintsforECC Restoration, Inc.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Dec. 19, 2021 a tree hit my home, located at **** ******** **** **** ******* ** *****. I contacted ******* Insurance, which is my home owner’s insurance provider. They sent out a claim rep/estimator, Mr. ******* ******* on Dec. 21, 2021, at which time he provided me with the name of the company, ECC Restoration, ****** ****. I contacted ECC Restoration & Mr. Hagy, owner of ECC Restoration, came to my home to assess the damage & I was told that I would have to have the tree removed before he could provide a proper estimate. Which I, myself, found, contacted & paid **** ******** **** ******* on Dec. 21, 2021, prior to ever receiving an estimate &/or a check from my insurance provider. I paid **** ******** **** ******* the amount of $1600.00 with check number ****, on Dec. 21, 2021 after he completed the services, I hired the company do. The service provided and included the removal of the tree & all debris associated with the tree that had fallen. Later that afternoon, ECC Restoration's Project Manager came by with a contract but did not provide a line-item breakdown that I didn't receive until a later date. The line-item breakdown shows line items 2. Tree debris - removal & disposal for $1600.00 & line item 26. Single axle dump truck for tree debris removal $273.03. Neither of which services were provided by ECC Restoration but were paid for by me, but only after receiving a threat of legal action by Mr. Hagy, if I did not pay the full amount. I tried to explain the fact that they did not perform that part of the job & that I am on disability & that amount of money would financially devastate me. I've been trying since May 2022 to get a refund for services not provided, a final walk through & certification of completion, required by the lender. Even though there was more damage & other services that were not provided by ECC Restoration per the contract, I'm only seeking recovery of the monies for the services that ECC billed & collected on but did not perform.

  

  Business response

  11/29/2022

  Ms. **** went under contract with ECC Restoration on 1/20/22 for $10,459.04 to perform repairs due to a fallen tree.  Her insurance estimate was for $12,059.04 minus the deductible she owed of $1000.  So ECC took the total claim of $12,059.04 and subtracted the work done by **** ******* **** ******* of $1600 and went under contract for repairs of $10,459.04.  We performed the job at **** ******** **** *** ******* ** *****.  ECC collected a down payment of $3487 at the beginning of the job.  We repaired the roof by removing existing shingles and installing new:  Synthetic underlayment, drip edge, pipe boots, ridge vent and ridge cap.  Replaced 8 sheets of OSB, repaired broken trusses and completely cleaned and hauled off all debris.  In addition, we replaced the chimney cap, installed gutters and downspouts.  We then replaced insulation, plaster of ceiling and painted. Hauling debris of all materials to the landfill was performed by ECC  .ECC sent a final invoice over for the remaining contract amount of $3486.02.  Robert Hage went by Ms. ****** house because the invoice was over 30 days old.  He asked Ms. **** to tell him what work had not been done and they reviewed the scope of work sent to her by her insurance company.  At that point, Robert credited the following from the final bill as work not completed:  Contents moving 170.39, Floor protection 104.57, final cleaning not done 41.25, Contents moving again 141.99.  So total credits given to the customer were $458.20.  This was discussed and agreed upon by Ms. ****, her mother, Robert Hage, and a former employee of ECC's.  At that point Ms. **** paid the balance owed after credits of $3028.72 on 5/25/22.  ECC then sent a certified letter to Ms. **** with all paid invoices for the work done to date.  Also sent via certified mail was a letter stating that ECC had sent all required paid invoices to ******* ******** ******* (insurance company) as well documenting that ECC was complete with the work per the contract.  In this letter, ECC stated that we told ******* ******** ******* that we did not do the tree removal and we were not paid to do the tree removal as documented in our files.  This letter was signed for by someone at that residence **** ******** **** ** on 7/27/22.  In order for the insured to find out further details of her claim, she must reach out to ******* ******** ******* referencing claim # *************.  ************.  Policy number **************.  They will be able to tell Ms. **** if she is owed any money on the claim.  ECC Restoration nor Robert Hage overcharged Ms. **** with work not performed.  We did not charge her for the tree removal.  Everything else referenced in the scope of work besides the items credited were indeed performed by ECC to the best of our ability.

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