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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I had been watching the sale price of an item, Dolmas Stuffed Grape leaves - 7oz, for about two weeks. The sale price ($3.49 each) was still listed on their web site about a half hour before I went to the Grandin Road store on 12/20/2023. The sale price was not reflected by the shelf tag so I had a cashier do a price check. The item rang up at the regular price ($5.19 each). I was able to pull up the store's website, which still showed the sale price, on my mobile phone and presented that information to the store's manager. She refused to honor the sale price even though it was posted on her company's website. All she would say was "when you click on the item it shows the full price". That would seem to me to be some form of false advertising. I refused to pay the more than 47% markup (using the $3.49 sale price as the basis for the calculation). I would like for the Roanoke Co-Op to honor their sale price for the item and sell me four cans of the grape leaves at their advertised sale price. That in no way compensates me for the fuel expense and waste of my time in an unproductive and extremely unsatisfactory trip the the store.Business response
12/22/2023
We appreciate this feedback about the shopping experience at our store. The customer is absolutely correct! We did have the dolmas listed at $3.49 on our website and will gladly honor that price for the product. We will also offer the customer a gift card to our stores for future use. We strive to make every interaction with Roanoke Co+op something special!Thank you again for the feedback!Customer response
01/05/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The Roanoke Co+Op's Marketing manager, Mr. **** ****** offered and delivered on a very generous resolution to my complaint. He also indicated that some employees training would be enhanced in order that future digital advertising inconsistencies might be better resolved to his company's customers' satisfaction.Regards, ***** ******
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Contact Information
1319 Grandin Road, SW
Roanoke, VA 24015-2316
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.