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Find a Location

Phoenix Services has 1 locations, listed below.

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    Business ProfileforPhoenix Services

    Hauling Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3430 Breckenridge Ave NW, Roanoke, VA 24017-6823
    BBB File Opened:
    9/28/2023
    Years in Business:
    11
    Business Started:
    10/2/2012
    Business Management
    • Mr. Owner Representative, Owner
    Contact Information

    Principal

    • Mr. Owner Representative, Owner

    Customer Contact

    • Mr. Owner Representative, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    Hello, I ordered a load of driveway grade slag material from Phoenix. This is material similar to pea gravel. Phoenix recommended a hauler to, ******* ********, to deliver the material. The material was picked up by ******* ******** from Phoenix Services and delivered on Wednesday April the 22nd. Upon delivery I noticed there was junk slag mixed in with the materials. That day I hand pulled 4 bags worth of the dangerous material off the road that was exposed on the top. This included nails, screws, coil springs, brake pad parts, etc. At that point I reached out to Phoenix to figure out what happened and how to correct it. ******* ******** assured me their truck was clean when the picked up the materials from Phoenix and that the dangerous materials came from Phoenix. The next day a landscaping company was at my house to do some work. When they left their trailer got two flat tires due to the materials with a nail still in one of the tires when they pulled over. The cost for the replacements was $473.85 from *** ****** ******* with the receipt attached here. After that happened I used my tractor and blade to clear the materials. During this I continued to pull more material as well. This took several hours to safely clear all the materials to prevent additional flat tires on the tractor and the material is still lining the outside of the road. This also caused me to lose the base layer of good material that was on the road. I then got a nail in my tire that was removed and patched. The tire then started to leak air again and had to replace it. Phoenix Services LLC did not take accountability for the damages nor the time and expenses to fix the issue. They offered another load of driveway materials but I would have to pay for hauling. Two tires at $473.85 A patched tire for $20 then replaced early 6 hours of personal time hand pulling materials 2 of those hours of tractor time and diesel. Loss of materials. Estimated $ 1178.85 in damages
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