ComplaintsforCarilion Children's Pediatric Medicine - Tanglewood
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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been calling and leaving messages for this dental group for over a year now they have yet to call me back or even answer a phone. I have left about messages with my number my husband has left 4 messages with his number neither of us have gotten a call back from them.Business response
03/31/2022
ID No: ********Carilion Clinic has received your letter dated March 28, 2022, regarding a consumer complaint filed by ***** ****** relating to health care services. As the letter you provided to us may require review of protected health information, Carilion cannot release such information without an authorization. As such, Carilion has reached out directly to the individual to review and address any concerns.Sincerely,*** ***, RN, BSN, MBA, CPHRMSenior Director, Clinical Risk Management and Patient Advocacy
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.