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Customer ReviewsforOstrom Electrical, Plumbing, Heating & Air Conditioning
44 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from E. J. J
5 stars04/13/2024
Ostrum is a very easy company to work with, detailed estimates with good explanations of what is needed immediately and what can be done later. The electrician Dan, was helpful thorough and efficient in his work , and even cleaned up afterward . We are very pleased and will use them again. J *****Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
04/15/2024
Thank you r for the kind words and choosing Ostrom for your electrical needs.Dan is great and we will be sure to pass this along to him. Thanks again!Review from Gracie W
5 stars12/21/2023
Thank you Jason J and team for the courteous and professional serve you provided for thr electrical issue in my home. You attention to details and follow through with the power company is appreciated. Thank you for leaving the area you worked in cleaned up and items back in place. Due to some issues caused by a power surge in my home, I have had to replace and have repaired appliances and other items. I contacted Ostrom and have dealt with several of their team members ( electricians and plumbers) and they have all proven to be professional and courteous through out the process. Thank you Ostrom and your team members.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
12/22/2023
Thank you for these kind words. We are glad we could be of assistance. Ostrom strives to be professional and courteous and love hearing this! Please call us when you need us again!Review from David S
5 stars10/15/2023
Definitely a 5-Star Experience: Over the past few weeks, we have had both Plumbing and Electrical technicians from Ostrom doing work in our home. They arrived on time ready to work, and completed the jobs quickly and smoothly. All questions were answered clearly and the work spaces were left clean. My wife and I are in our 70's. We sincerely appreciate what these skilled young people do for us with care and expertise. Sending a heartfelt "Thank You" to them and to all of their Ostrom colleagues. 5-Stars, without a doubt.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
10/16/2023
Thank you, thank you for this wonderful review! We love hearing these words so we know that we are achieving our goals! Thanks again! OstromReview from Craig C
3 stars09/23/2023
I have used Ostrom exclusively for electrical and plumbing work since 2010 at 2 homes. I had them replace 3 bathroom fan-light combos on 9/21/23. They did a very nice job but failed to give me the info I needed to apply for the manufacturer warranty. When I asked for the information the next day, I was told to pull off the cover and look for the information inside. I cannot climb a ladder due to balance problems so will be unable to get warranties. Make very sure you get all the paperwork and information you need before you let them leave.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
09/25/2023
We are on this. Our Electrical Service Manager will be reaching out to you to get this taken care of. You should not have received the answer you did. Thank you for your continued business and this will be taken care of shortly. OstromReview from David S
5 stars08/23/2023
My wife and I recently had an HVAC Inspection and Tune-up done. The technician, Shaun S. was 5-Star in every way: personality, knowledge, proper tools for the job, quality training ---- a total Professional. He discovered that the outside unit fan motor was overworked due to dirty condenser coils, and said that he could clean those. I approved the work, and Shaun got the things he needed from his truck to do the cleaning, including a length of garden hose. To our surprise, we discovered that there was no hose-bib close to where he needed water. I checked around the entire condominium building and found no hose-bibs. We finally found one some distance away and Shaun used that one to supply water. He did a very thorough job cleaning the coils, and carried many 5-gallon buckets full of water (uphill) to rinse the coils and complete the task. Shaun remained as pleasant and non-flustered as he had been upon arrival. So, this is officially a 5-Star Review; but Shaun's ingenuity, dedication, and determination rate much higher than that. We'll be customers for life.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
08/25/2023
Thank you, thank you for this great review of Shaun & Ostrom! We really do appreciate hearing this and will make sure Shaun knows these kind words.! Thanks again!Review from Laura R
5 stars12/14/2022
Ostrom always does the best job. They do it right and charge a fare price for all the hard work.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
12/22/2022
Thank you for this great review and your continued business!!!Review from Wilmalee M
5 stars11/09/2022
They are very professional workers. They call to let you know what time they will be at at home. They message you with a picture of the service person. They are always on time. Can believe there work is done correctly no jackleg work. This is a company you can trust.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
11/10/2022
Thank you for this great review and your continued business! We appreciate you trusting us to take care of your electrical, plumbing and heating and air needs! We look forward to working with you again when you need us! OstromReview from Kathy W
5 stars09/28/2022
Excellent service. Jacob evaluated problem & provided options & completed service efficiently. Really appreciated his explanations & ability to answer questions.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
09/29/2022
Thank you for choosing Ostrom for your plumbing services! We are glad Jacob was able to help you out with that!Review from Steve R
5 stars09/22/2022
Great group of people.!!! Easy to work with and talk to.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
09/27/2022
Thank you for the great review and your continued business! Also- thank you for choosing Ostrom for your new HVAC install!!!!Review from Loresa H
5 stars09/19/2022
Layne was Prompt, provided detail information and explanation, and gave options. Looked at additional water-related equipment and had supplies on his truck to complete the service in a matter of hours. Layne was patient and courteous. Very pleased with professional service and outcome.Ostrom Electrical, Plumbing, Heating & Air Conditioning Response
09/27/2022
Thank you for this great review for Layne and Ostrom! We are glad he was able to take care of your plumbing needs.
Customer Review Rating
Average of 44 Customer Reviews
Contact Information
1530 Plantation Road NE
Roanoke, VA 24012
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