ComplaintsforVirginia Pool Sales & Service
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
6/2020 a Salt Chlorine Generator was installed as part of a BBB complaint. 8/2021 Salt Chlorine Generator had to be replaced due to item not working. 8/2021 replacement was installed (never told there was a 3yr warrenty by mfg). Received an invoice for $830 for replacement due 8/18/2021. Check mailed 8/7/21 and cashed by Virginia Pools on 8/18/21 but was advised by Virginia Pools they had not received payment on 8/18/21. 5/2022 said generator stopped working after only being used 2 months the previous year. Called Virginia Pools 5/17/22 to advise of the item not working. Gave details to **** and she was to have ***** return my call. 5/20/22 called Virginia Pools again and left message for *****. My husband called again later and spoke with *****. Was told they needed the serial number. Retrieved the serial number, called and left information on *****'s voice mail. 5/23/22 my husband called and spoke with ***** and was told it was probably electrical but would need to talk with mfg. Virginia Pools' employees were the ones that wired and connected the Salt Chlorine Generator. Called Virginia Pools 5/25/22 and was advised ***** was not in so I left message again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.