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Find a Location

Waterworks Hot Tubs & Pools has 1 locations, listed below.

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    Business ProfileforWaterworks Hot Tubs & Pools

    Pool Contractors

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3042 Orange Ave NE, Roanoke, VA 24012-6328
    BBB File Opened:
    5/15/1992
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Incorporated:
    6/17/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Waterworks of Roanoke, Inc.
    • Waterworks Pools Spas & Outdoor Living
    Business Management
    • Mrs. Particia Maas, Sec./Treas
    • Mr. William Maas, President
    Contact Information

    Principal

    • Mrs. Particia Maas, Sec./Treas
    • Mr. William Maas, President

    Customer Contact

    • Mr. William Maas, President

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steve T

    5 stars

    06/09/2022

    Bill and his staff have done an excellent job in maintaining our pool. In addition they installed new liner and went up above considering the crazy weather, Bill himself came over the weekend to finish the job. He kept his promise and delivered. Customer service in the store is outstanding every employee in the store is well knowledgeable of pools maintenance and always willing to show and teach how to do things and save cost. I called 4 pool companies when we purchased the house and not a single one was willing to come out to the house and inspect the pool. In fact the original pool company told me they had no interest in maintaining our pool. Waterworks has always gone up and above and been here when we need them.

    Waterworks Hot Tubs & Pools Response

    06/13/2022

    Thank you Mr. ******** for the BBB review and the great photos on Google. Thank you for your patience as we worked through your repairs.We are all glad to know you are happy with the work done. It is good of you to acknowledge the work was well done and everyone here appreciates the review. WaterWorks

    Local BBB

    BBB Serving Western Virginia

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