ComplaintsforAllegheny Partners, LLC

• Initial Complaint

  07/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Filled an application as I was told I followed back and forth with emails The agent asked for documentation after having everything he asked for sent to him the communication stopped completely and no response weather it’s phone email or voicemail! I checked his reviews on three different properties and everyone looks like getting the same treatment. Because of their irresponsible behavior I am now having my furniture sitting in a uhaul truck and I am spending more money and time. Three of there offices were absolutely closed during “business hours” for no reason or note. I need to hear a response as that I am no longer interested in renting from this company for this reason. I was asked to provide a co-signer because they can’t find my information under my social! I’ve sent an actual picture of my SSN card so I don’t know if it’s my “long name” as I was told maybe the issue I’ve paid 60 dollars application fee for me once 30$, and for my co signer another 30$ So I am asking to have the right authority that manages this kind of business to check there work and I need a full refund plus a 3 day u haul truck rental because I moved out based on there pre approval. I am ready to provide the emails and any proof needed. I usually don’t complain but this is just not right nor fair in any means

  Business response

  07/26/2022

  I apologize if you thought that Allegheny Partners was slow to respond to you. However, you submitted your incomplete application on 07/22/2022 and provided additional documentation after business hours on Friday 07/22/2022. Allegheny Partners is not open on the weekend. Our Property Manager responds to inquiries in the order that they were received during normal business hours. A lease for any of our managed properties has not been executed with you and we are unable to accommodate your moving plans without application approval and executed lease. Additionally, units are typically unavailable for immediate move in, including the unit that you have applied for. Allegheny Partners is not liable for your moving expenses. Sincerely, VP Finance & Operations

  Customer response

  07/26/2022

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I think Monday is a business day, Sent many emails. I got a reply email saying thank you for viewing the unit. I need my application fees immediately or I will take it to court 

  Business response

  07/26/2022

  Property Managers respond to applicant communications in the order that they were received. Per your request, we have cancelled your application and refunded your fees. Please wait for at least 5 business days for this to post to your account. By way of cancellation of your application and non payment of screening fees, you have broken your application agreement.Sincerely,  VP Finance & Operations 

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at the * ***** ********* ***** apartments since January of 2019 I have had some issues since Covid and a domestic situation and I advised my landlord I couldn’t afford my apartment and while showing me other less expensive apts we filed for assistance through the gov to go I was told they were going to pay my rent but they still had to file the non retainer all of which I understood. Suddenly after me asking a few questions about why I was being charged a few things at the beginning of June again after viewing several other apts I was told I wouldn’t be able to renew my lease after June but for two months at a higher cost I already can’t afford it I was also told that even though the check had come from Gov2Go since it was made out incorrect I was still responsible for the late fees while it was corrected. Even this I was ok with what my biggest problem is that I have mold in my apt due to a leak in the ceiling for over two years that they have sent a technician to look at once and the problem was supposedly fixed( but it wasn’t) I feel I’m being forced out due to the possibility of higher rent from other potential tenants I have done everything they have asked and reported everything on my end I don’t feel that I’m being treated fairly and I don’t feel this is anyway to run a apt. When I said that I would see them in court with my lawyer for the 14day Pay or quit etc I was told OK see you soon and then there was a maintenance request filed for half an hour before court because they know I can’t leave my dogs with Maintenance in my house.

  Business response

  07/27/2022

  Leasehold obligations are defined in your lease. Tenants that do not not meet their lease obligations, or break lease terms, are typically not renewed or offered transfer within our managed portfolio to mitigate damages to both Tenant and Landlord. Your property manager offered you renewal for two months as a courtesy under our current rental escalation policy. It is a tenant's own decision whether to renew (if offered renewal) or vacate at the end of the lease term. Late fees are assessed according to lease terms. Per our maintenance records, the leak you reported on 09/22/21 was investigated and a roofer was contracted and patched the identified source of your leak. Unfortunately, it is difficult to ascertain where roof leaks occur and the problem occurred again despite the roof work which was reported 07/08/22. We are now waiting on the subcontractor to quote and schedule a repair to the roof which we hope will remedy the leak in your unit. Please know that we are doing everything we can to remedy the leak in your unit. The pandemic has made it very difficult to schedule subcontractors and obtain materials. We appreciate your patience during this time and will update you via your tenant portal when the roofer is scheduled. All maintenance requests and issues should be reported through your tenant portal. Maintenance requests are addressed by urgency and by submission, I assure you that maintenance did not schedule repair to inconvenience you in any way. Sincerely, VP Finance & Operations

• Initial Complaint

  10/18/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The date I sent 854 dollars was 9/8/2021. It was not called a deposit, **** said it was to hold the apartment. I have not seen or signed a lease for this property, as a matter of fact it is still being occupied as I write this complaint. All I want is my money back. The transaction was done through my credit union on my debit card. I had no knowledge that my deposit was non refundable. I was never told that.

  Business response

  11/09/2021

  Good Morning, The following response is provided to ***** ******: I apologize if it was not clear to you that your Application Deposit may not be fully refundable-- Per the application that you signed, "If you or any co-applicant withdraws an Application or notifies us that you've changed your mind about renting the dwelling unit, we'll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other." This application signed by you is on file for your examination. You placed a reservation on the unit from the day you made your Application Deposit payment on 09/08/21. By placing the reservation, we terminate marketing efforts for that unit. Unfortunately, you notified us on 10/18/21 that you would not move forward with leasing the unit with your original intended move in date being 11/05/21.The Landlord considers the time period of reservation and applies a marketing damages rental and amenity loss charge on units that were held for a prospective tenant that does not execute the lease for the unit. These damages along with Leasing Fees, Administration, and Overhead damages are charged against the Application Deposit. This policy is standardized across our portfolio to recoup some of the loss associated with prospective tenant attrition. Once damages and direct costs associated with the non-execution of the intended lease are assessed, a detailed disposition of the application deposit is provided to the tenant along with a refund of the remainder of their Reservation Deposit. This policy is in compliance with Virginia Code §55.1-1200 and §55.1-1203(A).******’s Reservation Deposit disposition letter was provided on 10/26/21 by email and the refund of the remaining funds and disposition ledger mailed on 10/28/21, check #****. Should you require copies of any of the information provided above, including your signed application, Virginia Codes listed above, a copy of your deposit disposition, or copy of your refund check, we are happy provide it. Sincerely, ***** * ***** VP Finance & Operations Allegheny Partners, LLC ** **** ****** ** ******** ** ***** ************ 

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