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Find a Location

One Stop Automotive Sales & Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOne Stop Automotive Sales & Service

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Administrative Action

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    In October 2023 the Motor Vehicle Dealer Board sited One Stop Automotive Sales & Service for failure to maintain dealer records and unlicensed salespersons.    For additional information go to: www.mvdb.virginia.gov.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/15/2016

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers used cars, trucks, and SUV's as well as automotive service and repair.

    Business Details

    This is a multi-location business.

    Find a Location

    One Stop Automotive Sales & Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3514 Shenandoah Ave NW, Roanoke, VA 24017
      BBB File Opened:
      7/22/1987
      Years in Business:
      13
      Business Started:
      8/1/2010
      Business Incorporated:
      3/24/2011
      Accredited Since:
      4/15/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • One Stop Auto Sales
      • One Stop Automotive Repair, LLC
      Business Management
      • Mr. Brian Thornhill, Owner
      Contact Information

      Principal

      • Mr. Brian Thornhill, Owner

      Customer Contact

      • Mr. Brian Thornhill, Owner
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/29/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I brought a car from One Stop Auto in Bedford Va in October. 2 days after buying it, it was in the shop due to check engine light being on, when I reached out to the owner Bryan Thornhill he told me that the issue was fixed by his mechanic. I picked the car up & a week later it was back in the shop for the same issue, they claimed the issue was fixed yet again. About a week after picking up my car that still had 30 day tags on it, it broke down yet again this time I was informed the motor was blown in it. Also informed that the rear differential was going in the car as well. The car was in the shop for 2 months awaiting motor to be put in, I was stuck having to pay out of pocket for a rental multiple times on top of having to pay a car payment for a car that I only drove for maybe two weeks total with zero issues. When I picked the car up from the shop after the motor was replaced it still had a lot of issues so I had no choice but to trade the vehicle in & purchase another vehicle. The owner of one stop knew the issues with the car, I had made him aware of the issues numerous times & his response was basically that I was overreacting & that there was no way a car with 77000 miles had that many issues but the car definitely had numerous issues!
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph Z

      1 star

      10/26/2023

      I was interested in a high mileage late model vehicle that has a interior that is very much in need of work but after 2 visits and being told that he would be calling me in a hour to see if we could make a deal he never got back to me after 3 days had gone by so I finally gave up and decided to go elsewhere and all of the vehicles that they had were all overpriced and some were rusted out junk anyway so I dodged a bullet by not having anything to do with them

      Local BBB

      BBB Serving Western Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

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