Business ProfileforBlue Ridge Vacuums

On June 5, 2024 I purchased (pre paid) a Sebo K3 vacuum cleaner from Blue Ridge Vacuums in Christiansburg Va, owner of the business is Brian Davis. I was told on that date that it would take 7-10 business days, as of today (7/8/2024) I have not received the vacuum cleaner. I have repeatedly tried getting in touch with Mr Davis with no success, I was able to talk with Mrs Davis and a store employee (*****) all I have gotten is a run around. I have asked *****(employee) for a full refund and he tells me that Mr Davis is the only one that can give a customer refund. And Mr Davis is avoiding me. I finally was able to talk on the phone with Mr Davis at his Roanoke store on 06/28/2024 and he assured me that the vacuum cleaner would be at the Christiansburg store for me to pick up the week of 07/01/2024, when I stopped in on Friday 07/05/2024 the employee(*****) there at that time said it was not there, that it would be in on the following Monday 07/08/2024. We went back to the store today (07/08/2024) for my full refund of $947.69 only ***** was there once again and he tried getting in touch with Mr Davis but same deal as before always says he’s on the phone . The reasons I want a full refund is because I have been lied to over and over and I don’t trust Mr Davis to do any repairs should they arise after all this ordeal with trying to get the vacuum cleaner that I prepaid for. Any help the BBB can give me to resolve this would be greatly appreciated.