ComplaintsforCanteen Vending Services
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Their vending machines for the last year at *** hospital west complex on the second floor have continuously put out incorrect product compared to what is expected when pushing the button on their drink machine. I and assumedly countless others have gotten the wrong drink several times. When contacting them about this issue, it took them a year to claim they have sent a technician to fix the machine. Their process for refunds is lengthy and difficult for a customer. They essentially mislead people buying carbonated beverages and then prolongs any request for refund and offer no sign of accountability for the problems they provide to their customers.Business response
07/05/2023
Although the BBB did not hear from the business, the consumer let us know the refund was received.Customer response
07/05/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Yes, I have received my refund. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.