ComplaintsforDavis Heating, Cooling, Plumbing and Electric

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When replacing air handler in attic totally tore up entrance to attic and trim (really BAD!!!) Well system did not work correctly so purchased a new thermostat that would work (new one was bad, I purchased) Old school tech and Great Tech from Davis came out and installed and checked and ask why my Attic Trim was a mess, Second year young men apprentices came out and checked and DID NOT CLEAN SYSTEMS. This also happened for the second year of contract, Stated in contract systems will be washed and clean coils. Sa per manager I spoke to on 8/12/24. Well he ask to set all systems off auto to on( blower) I informed ok. Went and did his testing and informed me that attic trim messed up, asked me if to try to fix(he broke it again, SECOND TIME DAVIS H&A) informed yes abd got 2 sizes nails to sink neads of nails. He informed his Dad worked in wood he dosent. He tried but nail heads sticking out of trim. ( I am 68 yrs old and why should I get on latter and calk sink nails and paint for someone other **) But I did tell him I would fix it (SINK THE NAILS) later looked at it was totally dirty. Anyway the story goes on!!!. Well Saturday 8/10/24 went out of basement door and look at system on left and saw Electronic Parts for covering High Voltage connections on the base plate of the Heat Pump along with one screw. I went nuclear, what has been done on my systems and if it is it safe to use!!!!!!!!!!!!!!!!!!!!!!!!!!!! Monday called Davis and asked to speak to Field service manager for ***** ***** **.. (9:01AM) Phone person ask what about and explained, HE MAY CALL YOU AT THE END OF TODAY. So a woke company that you cannot contact a Field Service Manager for a problem That COULD BURN DOWN YOUR HOME. I received from some so Called Manager at 1:02 PM in the afternoon. After talking about an hour would send a old Technician and get things all fixed and checked in my home. Some one would gibe me a call soon, hang by phone. Never Called that was yesterday!!!

  

  Business response

  08/21/2024

  We reached out to Mr. ******** and set up a return visit to solidify all of his concerns. The day of his visit he called in and rescheduled the visit to an unscheduled date. 

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted the co.my neighbor used to resolve a plumbing issue. The co, sent a repairman to my home on 7/11/24. Both the master bath and main bath sinks were not draining properly. I have used a plumbers' helper and not been able to keep water draining normally or not at all. The repairman could not fix the master bath to work as the pop up came loose when I was cleaning the sink, and he did not have the parts with him to reconnect it, which surprised me. The main bath turned out to be an easy fix, as the repairman was strong enough to push his plumbers' helper up and down to get the sink working again. That is all he needed to do. I had agreed to the initial charge for the visit (89.00), and as the actual work took about 20 minutes or so I did not expect the total bill to be very high, but I was charged such an extremely high sum, I decided to contact the BBB to intercede for me. I am a senior citizen and receive Social Security Disability and Medicare coverage. **** *****, the repairman said the company did not offer discounts to seniors. I have a part time job and my disability is Autism Spectrum Disorder, Level 1. After the price of the service call was given to me, I did break down and cry a little bit. Mr. **** was kind enough to cut the final bill by $100, but the final price was $205.00 believe it or not. That kind of price gouging for a very simple repair is unacceptable. After Mr. ***** went out to his truck with my check, I expected him to return with an invoice /receipt for his services, but after around 5 or 10 minutes, he just drove away. The co. has not yet been notified of my complaint to you. When they try to cash the check they will; as for the first time in my life, I placed a stop payment on the check (35.00) the next morning. I wanted to have time to file my complaint to you so I could possibly reach a reasonable charge for the service call, and also to have the 35.00 I spent on the stop payment credited to me on the final charge agreement.

  Customer response

  07/19/2024

  Enclosed is my first draft of my complaint which has additional information as per your request.  I consider the inability to repair the master bath sink as a problem which could not be resolved because I described the nature of my plumbing problems to the person on the phone in my initial call. Also, the repairman did not have anything on his truck to repair it, although he must have been informed of my plumbing needs before he came to my home.I realize that BBB cannot compel the co. to charge any specific amount for their service or lack thereof. The publicity they might incur by your publication on its website might improve the firms' awareness of the needs of seniors, AND developmentally challenged (autistic) adults in the future. I hope the co. can be influenced by my action to respond with a lowball charge, including the $35.00 I spent on the stop pay on my check. If not, I would be very open to mediation with the firm through a third-party BBB would recommend.Please note I think in a very concrete and focused, literal way. Non-autistic people think in an abstract way. Therefore, you need to be very aware of this as you pursue my case.Thank you.

  

  Business response

  08/02/2024

  We have reached out to Mrs. ******** and left voicemails, asking for her to return our call.  In response to her compliant she will not owe us anything for the services rendered. And the total bill for the 294.00 will be reversed.

  Customer response

  08/05/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** ********

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11-09-2023 Thursday at 3pm, **** ****** sold the **** Heat Pump system, plus full new duct work, plus humidifier and dust and pollutant filtration system. 11-9 was the day Mrs. ****** came home from having a total knee replacement. Mr. ****** Paid 50% down $16,530. Balance shows 17,000.46. They came on 11-15, 11-16 and the 17th to install, last day, they wanted to show us how to work the thermostat, but we had a medical emergency, Mrs. ****** had a blood clot in her leg, they stayed in the home, but we had to go to ******* to the doctor. We have medical records. We called because the temperature would be 66 to 67 in the bedroom and in the middle of the house it would be 75. The humidifier was supposed to be set on 45%. The humidity is ranging from 21 to 47%. The last time they came they said he guaranteed it was fixed that time. it did not fix the problem with humidity or temperature. We called and they came. Different people came to try to fix the problem and we were told different reasons while we were having problems. 1st time they came they said a wire was not connected to the humidifier and he connected it. They attempted to fix the temperature several times but never were able to fix it. Another time the humidifier was not reset by the technician. He reset it. They attempted to check the temperature with their controllers. I still think the mercury thermometer's work great, but they say their digital works better. We have mercury thermometer in the bedroom and main part of the home. Then they left one of our vents unconnected and told us to just shut the vent and this would solve the temperature problem in the center of the house. We did but it did not help. We insisted that they connect the vent to the duct work. He said the reason it was left unconnected was because we have a fireplace. I said it had been hooked up for over 20 years and the gas logs are ventless. Then we were told to leave the doors open in the bedroom at all times to keep the temperature right but did not work. Then they said leave the bathroom door open at all times, but it did not work either. They had sick people connected with the office and we are very sorry. Mrs. ****** has had two major surgeries and a blood clot during this process. It has been very uncomfortable for us both. We have delt with this company before and had good luck but not this time.

  

  Business response

  01/09/2024

  Davis representatives (including the owner, Chris Bishop) met with ******* and ***** ****** on Monday January 8th at their home to discuss the complaint and come up with a plan to remedy the situation.There will be additional communication once the complaint is resolved.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The sale person said they used the best products and promised a great job. They did show up and worked day one. Day two rushed to finish left early and left a mess. I inspected the job and found so many things not either not done or not done right. I told them and they came back and left with three of us at home saying no one answered. Fourth day brought a manager with them. Spent several hours to finish. Material are thin and flimsy. Insulation was silver coated bubble wrap. Damaged wood in my garage by spilling oil off my shelf. No attention to detail. My impression is they are more interested in getting it done then doing it right. I embarrassed to say what I ended up paying. Value for the big price tag is not so good. I was a general contractor in the past and if I didn’t crawl up in the attic and inspect the work I would have been left with a much worse job then I have now. I sent them my opinion in an email. No response.

  

  Business response

  06/07/2023

  Hi ***,I have spoken with Mr. ******* a couple of times over the last week, and we have addressed his concerns and the issue is resolved.Thank you for bringing this to our attention.

  Customer response

  06/28/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩