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ComplaintsforHarris Ranch, Inc.
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
On April 30.2020 Greg Harris accepted payment in the amount of $8,550.00 in cash from me for the purchase of three shipping containers. To date he has not provided the containers nor a refund, despite multiple attempts to work with him. He repeatedly says he will deliver them but has not followed through. As of last week he claims to have Covid and is unable to work.Business response
11/17/2021
She wanted the containers turned into kennels. I told her you have to pay upfront because the containers have to be cut up, retrofitted for kennels. We were almost done with the retrofit and she wanted to cancel. I told her I will try and sell them as kennels and would be hard to do. Once they sold we would refund your money. We do have a potential buyer and if the sale goes through we will refund you money.Customer response
11/22/2021
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We paid for three shipping containers in cash in April 2020. Greg had agreed to make the necessary alterations for the containers to be converted into dog kennels and they would be delivered on or around September/ October 2020. There were repeated delays and no photos provided of the work, despite repeated requests. I advised Greg that we had a deadline and needed this project completed for our business. As of March 2021, we still had not received photos of the work completed and still no containers had been delivered. At this point we had to make a decision to go another route to construct a new metal building to get us back on track with our business, which is what led to the cancellation of the project with Greg. He agreed to the cancellation and stated that he had another client interested in purchasing the original containers, which he would refund our money when the sale was completed within 30 days. It is now 8 months later and have not received a refund. Regards, ******** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.