Business ProfileforLearn Play Stay Doggie Resort

On Sept. 2nd, 2022 I dropped my dog, *****, off at Learn Play Stay Doggie Resort in ********* *** I explained to the staff that he needed eyedrops everyday. I picked him up Sept. 6th and his eye was so red and irritated it was swollen shut. His fur was nasty and his rear end was covered in feces so bad I had to spray him off with a hose and shave his butt because the fur was so matted. I called the facility back and wanted to know why no one called me when his eye had gotten so bad and asked why they didn't clean the poop off him. The manager advised "Well I tried, but I got busy." I advised I wanted the owner to call me. ***** ********* called and I advised I would have to take ***** to the vet again. ***** advised ***** was given his eyedrops, but it was my fault because they were not the correct drops. ***** advised I was not called because his eye had only gotten bad an hour before I came to get him and they usually don't call if you're picking up that day. The vet at ****** ****** ****** advised me to use visine drops because it has a steroid in it. My vet advised there was no way *****'s eye had gotten that bad in a day. He advised that was from neglect and an unsanitary environment. After speaking with *****, she offered a free weekend stay. Did not offer to reimburse me for anything. On Sept. 11th, a former employee of *****'s who worked there while ***** was there reached out to me and advised the facility had no AC, *** was left in a poop covered crate the majority of the day, and no where on his chart stating he needed meds, so he didn't receive them. If you look at the attached chart, you can see the initials do not match the ones below it. Ted also pooped out a sock and I was not advised this happened until I got him home. I told ***** that I am willing to take her to court over this and subpoena the vet and her former employee, but I'm hoping we can resolve this issue. I'm asking for $184 (vet bill and half of stay). **** * ** ****** **** is employee.