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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I brought the car back in October and. From day one the car had a underline issues like the battery light was on the seatbelt did not click the rear speakers did not work and the touchscreen display did not work apparently the car has been back to the dealership three times and it has been there each time a week to about two months each time the vehicle is currently in the shop now for the underlying issue for the display issue also rotors that has already been replace beforeBusiness response
06/27/2022
I am sorry to hear about the issues with the ***** you purchased last September.I know the vehicle is at the ***** dealership, per your request, addressing the last of the issues currently. These repairs should take care of the majority of the issues that you listed for our service manager. A few of the items were maintenance items, as you have had the vehicle for 9 months an driven ****** miles. ** you are still unhappy when ***** completes the repairs, we will gladly explore the option of trading you out of the ***** and into a different vehicle.
Sincerely,
***************General Manager
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Contact Information
2100 Walthall Center Dr
S Chesterfld, VA 23834-5101
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.