Business ProfileforPinkerton Chevrolet Salem

My extended warranty has been billed for thousands of dollars for work that was never done. I will be calling them to let them know because I am going to make sure the work gets done. I will not let incompetent individuals in a shop who lies to the shop supervisor blow up my engine. The extended warranty is not going to pay to do something twice within 200 miles, so they must be informed. After eight years of trusting this dealership and the shop manager, I feel I been taking for a fool. I might be 62 years old, but I know how to check to the oil and add oil. I learned it during drivers education in 1978 and prior to that by my family. Guess what, that is a long time. How could someone you put your trust in and recommended them to many other people, deceive a person like they have me. Thank goodness, I have mechanics in my family (not near by) but in my family. It is a generation thing going back to my grandfather who would be around or over 100 years old. Then my uncle, my brother, and my son. How could people bill people and coverage companies for work not performed? Why aren't there individuals to double check what mechanics do? How can someone do a 16 point multiple point inspection and not find these flaws?

Dear Ms. *******: Thank you for reaching out and sharing your concerns with us. We understand how important it is to address any issues you may have, and we appreciate the opportunity to clarify the situation. Upon reviewing the details of your service history, we confirm that all items billed to the extended warranty were indeed completed as required. Additionally, we covered costs for several items not included in the warranty to ensure that your vehicle received the necessary care. Regarding the oil change, we want to clarify that after receiving your feedback, we took immediate action to address your concerns. We arranged to pick up your vehicle, performed a fresh oil and filter change, and returned the vehicle to you. We understand that your brother’s observations regarding the oil being dirty and low may have contributed to your concerns. However, we assure you that our records and the work performed align with the standards we uphold. We strive to maintain transparency and high-quality service in all our operations. We regret any confusion or distress this situation may have caused. If you have further questions or if there is anything more we can do to assist you, please do not hesitate to contact us directly at ************. We are committed to ensuring your satisfaction and resolving any remaining concerns. Thank you for your understanding and for giving us the opportunity to address this matter. Sincerely, Pinkerton Chevrolet