Customer ReviewsforAtlantic Bay Mortgage Group

They took money in escrow to pay our property tax. They didn’t pay the taxes so we incurred fines etc…. Had to pay out of pocket. They then refused to give us back our escrow money immediately and the process took months to resolve. No apology no reparations. I’ve never had to explain what escrow is to a mortgage company nor do I think I should have to. We feel we are owed the interest and the penalties that we paid. This whole situation is a prime example of unprofessionalism and sheer incompetence

Atlantic Bay Mortgage Group, L.L.C. (“Atlantic Bay”) is in receipt of the above-listed complaint, received July 1, 2023. The complaint filed by Mr. Samuel ********* with the Better Business Bureau (“BBB”) indicated that he has experienced issues related to his escrow account specifically with his property tax on his mortgage account #XXXXX***** (LoanCare #XXXXXX****). Mr. *********’s complaint further states that he has attempted to resolve this issue various times with LoanCare’s Customer Service Department, however a resolution has not been reached. Atlantic Bay is in the process of investigating the complaint and has further contacted LoanCare, LLC (“LoanCare”), who services Mr. *********’s loan, to determine how we may assist in rectifying the situation. LoanCare has indicated to Atlantic Bay that they are currently investigating the complaint as they have no record of this communication. Atlantic Bay will work with LoanCare to offer a response no later than Monday July 10, 2023. We regret any frustration this matter may have caused Mr. ********* and appreciate his patience while LoanCare works to research this matter. Notwithstanding the above findings, Mr. *********’s experience as a customer does matter to Atlantic Bay. We pride ourselves in giving our customers a first-class experience. We are disappointed that there may have been a misunderstanding or miscommunication that may have negatively impacted his experience with us.

Atlantic Bay has completed our investigation of issues related to Mr. *********’s complaint. LoanCare has no record of speaking to Mr. ********* regarding the issue with his escrow account, specifically the nonpayment of his property taxes. In December 2022, LoanCare submitted payment for the current taxes due to the appropriate county. If Mr. ********* made any out-of-pocket payment to include interest and penalties, please provide LoanCare with either a copy of the front/back of a cancelled check or bank transmittal if the payment was made electronically. In June 2023, an annual escrow analysis was performed on Mr. *********s account, the loan payment was adjusted effective August 1, 2023, to reflect any anticipated increases to his escrow. We regret any frustration this matter may have caused Mr. ********* and appreciate his patience while we have researched this matter. Notwithstanding the above findings, Mr. *********’s experience as a customer does matter to Atlantic Bay. We pride ourselves in giving our customers a first-class experience. We are disappointed that there may have been a misunderstanding or miscommunication that may have negatively impacted his experience with us

0 stars. Atlantic Bay Group was our lender and when we switch realtors (it’s our first time buying a house and the first realtor wasn’t the best fit for us) the “gentlemen” who was working with us at Atlantic Bay REFUSED to release our loan information to them twice. I finally had to call (left message) and request he release the info. He didn’t though, he called me back first and then began to tell me things about the new realtor that he felt wasn’t an advantage and how he was pretty sure they wanted us to use their lender instead. I informed him that the only convo we had had was that most times realtors will work with a certain preferred lender but that they encouraged us to use who ever we felt most comfortable with and would provide the best interest rate. When I said “this conversation is so bizarre to me” he became audibly upset and spoke over me saying he disagreed with my word choice of bizarre but I said I thought it was bizarre and then he promptly spoke over me again to state “I do think you should move forward with a different lender, I have another call coming in” and disconnected our phone call. Has anyone tried to get their lender to release their info to a new realtor and been “let go” by the lender themselves? Is this not bizarre? Is it common? This is really making our first time buying a home experience a real bummer so far filled with unnecessary drama!

Dear Mrs. *****  Our Regional Sales Manager tried to contact you May 5, 2023 but was unable to leave a message due to your phone not accepting messages. She also sent you and Jeremiah two emails to address your concerns. Your experience as a customer matter to Atlantic Bay. We pride ourselves in giving our customers a first-class experience. We are disappointed that there may have been a misunderstanding or miscommunication that may have negatively impacted his experience with us.

Crooks working for this company. My credit card information was stolen by someone I talked to on the phone.

My brother mails a money order to them for his house payment. Now I know why. You can't trust any of them.

Great service initially, but after services were terminated they sent random invoices months later with little to no warning or explanation after I was informed I had no outstanding balances.

Atlantic Bay Mortgage Group, L.L.C. (“Atlantic Bay”) is in receipt of the complaint submitted by Mr. Austin *******, dated November 8, 2021. The complaint filed by Mr. ******* with the Better Business Bureau (“BBB”) indicates that he had received multiple invoices from Atlantic Bay for outstanding balances relating to his mortgage application for loan #**********. Atlantic Bay has duly investigated the complaint. In August 2021, Mr. ******* initiated a mortgage application with Atlantic Bay for the purchase of the subject property *** ******** ******* ********** ** *****. In September 2021 the sales contract between the Seller of the Property and the borrower was terminated and Mr. ********* application for loan #********** was cancelled as of September 2, 2021. Following the application being withdrawn, an outstanding balance for the appraisal fee in the amount of $566.00 was uncollected and an invoice was sent to the borrower. Atlantic Bay’s records indicate that this fee was paid by Mr. ******* on November 8, 2021, and there are no other uncollected balances outstanding for his account. We sincerely apologize for any inconvenience that Mr. ******* may have experienced, and we appreciate the opportunity to review the situation. We hope that this response addresses the complaint and that the issue is now resolved. Please contact Amanda ******, Chief Risk and Compliance Officer, at ************ or *********************, if you have any questions regarding this matter.