Business ProfileforScented Expressions Supplies, LLC

I received my order with bottles leaking all over the box. I messaged customer service and was asked to take more pictures and weigh the bottles. I was also told the "how could the bottles leak when they are heat sealed?" And "we don't tape lids closed because they are heat sealed". The email was rude and acquisitive to me. I sent all the pictures as requested. She sent me a **** link as she said it's their problem not hers, and the link she sent didn't work. I never asked for a refund or replacement and said I wasn't going to file with **** as that's too much on my end for receiving a damaged order. I told her that I felt like she was harassing me as she had multiple emails to me about seaks never leak. I then posted on a scrub page on FB as I was so put off by how I was treated and wanted advice. Melissa, assuming the owner, posted all the emails messages and attacked me publicly. She also said she got the emails from another post but I never posted or shared elsewhere. This is the worst customer service I've ever experienced and after waiting weeks for the order to come. I feel this warrants a public notice to stay away for this lady and company!!

Customer placed their order on April 24th and shipped May 1st, which is not weeks for it to ship. It was 5 business days. Customer reached out and stated: Hello, I just received my order # ****** and it arrived leaking all over and saturated the box. I took a picture and every bottles lid was loose. I had also requested the lids to be taped but none of them were taped and there was no packing either. Thank you Andrea, we replied moments later: Good evening, We apologize your package arrived damaged. If you could please send photos of all 4 sides of the box, top, bottom, label, a photo upon opening, a photo of the damaged items, and a photo of the damaged items on a scale with their weights and lids off. We do not tape our lids because we use heat induction lids to seal every bottle. We apologize for any inconvenience. Shipping then followed up: Good morning, We do apologize your package was damaged in transit. You can process your claim by clicking on the following link *************************************  There you can upload your order information and process your claim. We will work with the shipment company once they reach out for more information. We do not process claims for packages delivered **** since we are not responsible for lost, damaged, or missing items. Also, do not discard any packaging material, boxes, damaged items ect as the shipping company will request a package inspection. We do apologize for any inconvenience. Their response Hello I sent a message on your website but I haven't heard anything yet. I received my order and it was leaking all over. The seals were on the bottles but all the caps were loose, bottles wet, and not taped. Our reply Good evening, We sent 2 emails, one in response to your first email and then a second email. If the seals were on the bottles, then how did they leak? The lids aren't what prevents leaking, it's the actual seal that prevents the bottles from leaking. That is why we do not tape our bottles, because they are heat induction lids which prevents leakage during any type of transit. We have attached the previous 2 emails. We do once again apologize for any inconveniences. RESPONSE Thank you for sending the screenshots as I didn't see this response. I can't answer how a bottle would leak if it is heat sealed but I have a package from you that has leaked all over and since I prefer to get what I pay for, I always request the lids to be taped to avoid this type of situation. I can also say the glass bottle of Tangerine was not heat sealed and the lid was not taped closed. I took pictures as requested and weighed each bottle without lids as requested and sending in a separate email. OURS Good morning, We do apologize your package was damaged in transit. You can process your claim by clicking on the following link *************************************  There you can upload your order information and process your claim. We will work with the shipment company once they reach out for more information. We do not process claims for packages delivered **** since we are not responsible for lost, damaged, or missing items. Also, do not discard any packaging material, boxes, damaged items ect as the shipping company will request a package inspection. We do apologize for any inconvenience. RESPONSE The link sent says file not found when I click on it. I am not going to go to that much work to get what should've not occurred in the first place resolved. OURS Good evening, The link is to file a claim, not to follow a claim. As you can see we do seal our bottles to prevent leakage. Tape will not prevent leaking in transit. We have been in business since 2017 and tape never ever worked when we started out. The only thing that works is heat sealing, not even plugs work. As per terms and conditions accepted during checkout, we are not responsible for lost, damaged, or missing items in transit. It also states we are not responsible for filing a damage claim per ****, that is the responsibility of the customer. We do cooperate with the shipping company when a claim is filed and they reach out to us for documents. Attached is testing of a sealed bottle. As you can see sealed bottles are impossible to bust open with a 200lb man stomping on them. She then states after posting on social media (email Hello I said the link you sent doesn't work. The fact is the items leaked and I did as you asked and provided the photos. I feel like I'm being harassed. I simply reported that my order is unsatisfactory and the product/s you sent leaked. I'm ending this conversation. Social Media Anyone have issues with Scented Expressions customer service? I recently ordered and received my fragrances leaking so I messaged customer service with pictures. The response was - "how can our bottles leak when they are heat sealed?" I even requested the lids be taped and they said "we don't tape because we heat seal." Then they said I should file a complaint with **** and they aren't responsible. I've rarely had issues with any of the suppliers I use but this response was just rude and not helpful and after waiting so long. I'm so off put by this response and wonder if I should just not do business with them anymore. Terms and conditions on our website do state we are not responsible for lost, damaged, missing items. Since the customer stated the seals were intact, we feel the wet box was caused by the ****. not caused by us not packaging the fragrances properly.