ComplaintsforSmithfield Foods, Inc.
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
**** ****** ***** which is part of smithfoods sent me 2 coupons for Product that was no good. The Coupons are unusable within 500 miles of where I live and where I live . I have let ***** ******* know 3 times and now she wont respond. She is getting my emails but just ignoring them.Business response
10/13/2022
Business Response /* (1000, 8, 2022/10/03) */ Contact Name and Title: ***** ******* Contact Phone: XXX-XXX-XXXX Contact Email: ********@smithfield.com Mr. ****** contacted us on 07/25/2022 and reported receiving a 12-ounce package of **** ******* Bacon that was mostly fat. As a goodwill gesture, we mailed two John Morrell coupons to Mr. ******. on 08/25/2022, Mr. ****** sent us an email asking where to purchase John Morrell. I replied on the same day ask asked which products he was interested in purchasing so I could search. Mr. ****** asked for Ham or Bacon. My reply, on 08/25/2022 (the same day I received his inquiry), is copied below: Thank you! I checked our recent shipments and see bacon was recently sent to the UNFI Northern warehouse. Cub Foods in MN orders from this warehouse. I don't see any shipments yet for **** ******* Hams. This is usually a seasonal product with orders shipping before Thanksgiving. I hope this helps! ***** ******* Consumer Affairs
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.