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ComplaintsforQuality Inn South Hill
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On around the dates of August 3-6 2023 Ive stayed at the Quality ************ South Hill I-85 hotel, and Ive encountered an absolutely terrifying bedbug situation. *** contacted the hotel, and the health department about the situation and I havent gotten any response nor a resolution from neither the ********* the the health department. *** tried to even go and seek legal advice and FAILED due to the fact of NO RESPONSE nor ACKNOWLEDGEMENT FROM the **************** of *********** **.Business response
11/15/2023
Good morning,
First I would like to note that there has been a change of management here at the Quality Inn South Hill. Furthering that, I have no stays for this Guest in the system for these stay dates. I am not sure, if maybe the Guest stayed under a different name, or if this is a falsified report, however, I have included a screen shot of our records.
Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I stayed in a room that had a broken bath tub on 4/15/2023. The hot water handle was completly broken. We were unable to use the bathtub. I brought this to the attention of the front desk as soon as we noticed and asked for a discount. I was told they were unable to give ** a discount and to contact the manager. I called for weeks straight and the manager was never there. I left my name and number EVERY DAY! On 4/21/23 I called ************* direclty for some assistance. They were going to reach out to the hotel directly for them to contact me. As of today 5/1 there has been no contact with me. We stayed in a room we could not use. Today when I called i was told she works from home and only responds to email. This is not how a GM should run a hotel. At this pount I was all my money back.Customer response
06/05/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Quality Inn South Hill regarding complaint ID ********.
Regards,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.