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Find a Location

Intouch Auto Outlet has 1 locations, listed below.

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    Business ProfileforIntouch Auto Outlet

    Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10421 Courthouse Rd, Spotsylvania, VA 22553
    BBB File Opened:
    4/8/2021
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    In June of 2023, I purchased an Audi, Allroad, 2013, from Intouch Auto Outlet LLC. I felt pressured and coerced into purchasing the car after a lengthy and late-night ordeal at the dealership, I was led to believe that a down payment was required by the bank and would be applied to my loan. However, upon speaking with the bank, I was informed that no such requirement existed and the down payment was not credited towards my loan. Deceptive and unfair practices were used to compel me into buying the vehicle. Soon after the purchase, I encountered multiple significant problems with the vehicle, including a muffler falling off in July 2023 and a major engine failure in August 2023, which required a costly repair. Unfortunately, the replacement of the engine still hasn't resolved the issue. As of today, the vehicle remains in the mechanic's shop due to additional issues that have arisen since it was received in September 2023, rendering it not drivable. Because of this, I have incurred thousands of dollars in rental car expenses and continue to be responsible for the monthly car payments.Despite attempts to address the issues with the dealership, I have faced a significant financial burden due to the ongoing problems with the vehicle. This situation has caused significant stress, pain, and suffering for my family, as well as inconvenience and financial burden. The dealership has been uncooperative in resolving the matter, leading me to seek assistance from regulatory agencies and legal counsel.I have already filed complaints with other agencies regarding the dealership's actions and the defective nature of the vehicle. MVWEA), "Lemon Law.Chapter 17.3. Motor Vehicle Warranty Enforcement Act
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    demy w

    1 star

    02/21/2024

    The only good experience was the sales man, he was nice. The car on the other hand won't even pass inspection less than a year after I purchased it. Also, the warranty service this place offers is a complete rip off and won't cover much of any repairs and also will not let you cancel and refund the warranty even if not using it. This has been a hassle 100% and now I have no car that I paid over $14K for that I have to junk. Thank you for ripping people off.

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