ComplaintsforXtreme Heating and Air

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have an ongoing situation with Xtreme **************************** Conditioning LLC. American Home Shield referred this contractor to us to repair our upstairs ac unit that went out 5/25/2022. The tech came to our home and told us what was wrong and that the part would be ordered. An appointment for the repair was scheduled for 6/7/2022. I took a day off work and the contractor didn't show up as scheduled. I made multiple calls and spoke to the receptionist who said the techs were waiting to pick up the part. All day long, no one answered the office phone. I called today (8 June) no less than 20 times and no one answered the phone nor returned my calls. We have paid Xtreme ************************** conditioning, $2785.00 in good faith and believe they have breached their contract with us. They have not been in contact with us all day today after multiple calls and voicemails. We want a full refund asap so that we can get someone to do the repairs as our upstairs is currently 95 degrees and unbearable.

  Business response

  06/10/2022

  I do understand why ****************** is upset as shipping delays have been very frustrating recently, but I do see that a refund was issued earlier this week and cleared Xtreme bank account on 6/08. There may be a delay in the funds becoming available back onto the account used, but I have verified with both Quickbooks and the bank that a refund was issued to the account used to make payment. Per the notes, the coil was canceled with Carrier as soon as the homeowner requested it to be. I have also confirmed with the homeowner's home warranty company that they are aware we have not completed any repairs on his system and that a refund of paid noncovered charges was issued. I reached out to homeowner on 6/10 at 1pm (after receiving this complaint) to discuss, was unable to reach via phone, and left a detailed message with my call-back number.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  During the month of July of 2021, we encountered a failure of our home HVAC system and contacted our home warranty company (HSA home warranty). They assigned Xtreme Heating & Air LLC to come out an look at our unit. Xtreme notified us that our unit should be replaced and notified us that HSA offers an HVAC upgrade option. We contacted HSA and ordered a new system. Xtreme heating & air completed the installation around the 18th of July. On February 20th 2022 our heater would not stop running. The thermostat was set to 70 degrees, and the heat kept operating and temps reached 88 degrees inside. I tried turning off the thermostat and changing the setting to cool to no avail. The only way I'm able to turn off the system is by flipping the circuit breaker to off. I've contacted Xtreme and left messages about 15 times since Monday February 21st and they will not return phone calls. I've contacted HSA and they also state that the company is not returning their phone calls. I requested they send another company out to repair our HVAC unit and they said they would have to bump our issue up another level. We have not heard back from them either. Every time I call HSA, it's like an episode of Groundhog day. Needless to say, the HVAC unit is still under warranty.

  Business response

  02/24/2022

  I apologize, we have not received any messages about this issue and the home warranty does not seem to have record of an open case at this moment. We will happily take care of this matter immediately. I just attempted to contact Mr. ******* and was unable to reach someone - I left a message with my direct line and am holding an appointment for first thing tomorrow. As stated, the unit is still under warranty and there will be no charge for the visit or possible repairs needed. Thank you.

  Customer response

  02/25/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID 16803603, and find that this resolution would be satisfactory to me. The business responded and sent a technician out to repair our HVAC system. I consider this complaint resolved.

  
  Regards,
  
  Luis *******  
  
  

  
  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was charged for 10 pounds of refrigerant when my unit only takes 4 pounds, assuming extra is needed to prime the line and coil that should be a maximum of 6 pounds. I called the company in September and agreed to a refund of 2-3 pounds. I was told I would receive a check within 10 business days. I have not received the check, now they are no longer answering the phone. Several messages have been left with the company and none were returned over the last 2 months.

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