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          Wilderness Presidential Resort has 1 locations, listed below.

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            Business ProfileWilderness Presidential Resort

            Timeshare Companies

            Contact Information

            9220 Plank Rd

            Spotsylvania, VA 22553-4237

            Visit Website
            (540) 972-7433

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            9220 Plank Rd, Spotsylvania, VA 22553-4237
            BBB File Opened:
            1/31/1991
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Incorporated:
            1/1/1989
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steve Krohn, COO
            • Mr. David Kerr, VP & GM
            • Ms. Rebecca Lang, Director of Administration
            Contact Information

            Principal

            • Mr. C. D. Hammer, President

            Customer Contact

            • Ms. Rebecca Lang, Director of Administration

            Other Contacts

            • Mr. C. D. Hammer, President
            Additional Contact Information

            Fax Numbers

            • (540) 972-7913
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/29/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            The management staff ************ and ************* has be extremely unresponsive and difficult to speak with about issues we had in **** 27. We have left several voice messages, on several occasions visited the main office and facilities and sent email with only a single reply. Our issues is still outstanding and I have not response from the management staff While camping at this resort we had several issues with the shore power for our RV. We have spoken to many fellow owners only to find out they had several issues that have been reported to management with no resolution.Update 11/29/2023 I received a vague response from ************ with Wilderness saying they could not find any issues. I asked for a report of their finding which they have not provided. The matter is not resolved as I was told i should be reimbursed for the damages. I submitted a receipt for but not reimbursed.************ is posting response to the reviews but no responding to my emails directly
            Read More
            Read 8 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristy H

            08/02/2024

            The resort will have your family (with children) sleep with a live bat in unit and tell you how to deal with them on your own with no other option to relocate you to another unit. Not an uncommon occurrence with bats in units (per maintenance) and no protocol in place to safely remove them. Highly unsafe and unsanitary! The bat was removed the following day by maintenance with a pool net. We lost a nights worth of sleep because turning off lights and opening doors is what we were informed to do out of concern with additional bats/wild animals entering the unit we stayed awake all night. Luckily, as far as we know, no one was bitten. Rabies vaccinations from what I understand are painful, drawn out and costly. Definitely, a lawsuit waiting to happen.

            Wilderness Presidential Resort Response

            08/05/2024

            Thank you for sharing your feedback regarding your recent stay at our resort. Our Reservations Director offered to move the guest, offered multiple passes and a late checkout as a gesture of goodwill to compensate for the inconvenience. We are actively reviewing our procedures to better manage such situations and to enhance our response protocols. Dealing with a federally protected species requires care and thought. Our staff offered instruction on how the animal may be removed that night. We were able to remove the animal the following morning. We would very much like the opportunity to welcome you back to our resort and provide you with a more positive experience.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Virginia

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