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Find a Location

Udrive Autos has 1 locations, listed below.

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    Business ProfileforUdrive Autos

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5531 Morris Road, Spotsylvania, VA 22551
    BBB File Opened:
    12/13/2022
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hello,I saw a vehicle I wanted to purchase online (**** Lexus ES300) and asked ***************** if the vehicle was in good condition. He specifically stated the vehicle was in excellent shape and didn't need any work. So I sent a $300 deposit on 12/7/2022 through Zelle for the vehicle, and I told him I was going to pick up that Saturday, 12/10/2022. I got there and the car needed a battery charge to start. I then proceeded to test drive the car because I thought maybe it had been sitting in a while, and that's why it needed a jump. When test driving the vehicle, I smelled oil coming through the engine. When I got back to the dealership and cut the car off, it wouldn't crank. ********** said he knew it needed a battery and said the Advance auto store didn't have one. So he took the battery out of another Lexus ES300 and put it in the car I was hoping to purchase. My brother and I also told him and showed him the oil leaking/gushing in the motor. He said he knew about the issue and could have it fixed for $500. Also, some of the windows in the car wouldn't go down, but he had gotten a new inspection sticker on the car. ********** had three other Lexus ES300's on the lot, and we looked at and drove the ones that would drive, and they all needed repairs. He didn't tell us about any of the issues until we mentioned the issues, and he acted like they were no big deal and he could have them fixed. He wasn't trying to drop the price, and all the cars needed repairs. He was taking parts off one car putting them on the other ones. I was hoping atleast one of the four *****'s would be in good enough shape to drive home. I was scammed, and he knew the cars weren't any good. He was going to let me take the car home with a dead battery that wasn't going to make it up the street. I am also attaching a copy of our email conversations where I tried to handle this without filing any complaints. They refuse to give my deposit back.
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