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Find a Location

CTMID, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CTMID, Inc.

      6410 Backlick Rd Springfield, VA 22150-2633

    • CTMID, Inc.

      13709 Jefferson Davis Hwy Woodbridge, VA 22191-2024

    • CTMID, Inc.

      2810 Metro Plz Woodbridge, VA 22192-4646

    • CTMID, Inc.

      4806B Jefferson Davis Hwy Fredericksbrg, VA 22408-4258

    Business ProfileforCTMID, Inc.

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    CTMID, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CTMID, Inc.

        6410 Backlick Rd Springfield, VA 22150-2633

      • CTMID, Inc.

        13709 Jefferson Davis Hwy Woodbridge, VA 22191-2024

      • CTMID, Inc.

        2810 Metro Plz Woodbridge, VA 22192-4646

      • CTMID, Inc.

        4806B Jefferson Davis Hwy Fredericksbrg, VA 22408-4258

      Location of This Business
      6410 Backlick Rd, Springfield, VA 22150-2633
      BBB File Opened:
      1/19/1993
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Started Locally:
      1/1/1978
      Business Incorporated:
      4/7/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Midas Muffler & Brake Shop - Potomac Mills
      • Midas Muffler & Brake Shop - Woodbridge
      • Midas Muffler & Brake Shop - Springfield
      Business Management
      • Mr. Craig Trump, President
      Contact Information

      Principal

      • Mr. Craig Trump, President

      Customer Contact

      • Mr. Craig Trump, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went to Midas (13709 Richmond Hwy Woodbridge, VA 22191) on 2/6/23. I needed an oil change, and I told them I wanted to do full synthetic oil and that I needed my battery to be tested because my battery light would come on when I was driving my car. They did the battery test, and it failed, so I asked them if they could replace the battery for me. They did my oil change and replaced my battery that day; I paid $489.22 for the oil change and battery replacement. A couple of days later, as I was driving, my check engine light came on, so I went back on 2/10/23 to let them check it out; she called me to tell me that it was my "gas cap," and that's why my check engine light came on. He changed my gas cap, which has NOTHING to do with my check engine light, but I just let them fix it because they know more than I do. I paid $35.55 that day for them to change my gas cap, and they reset my check engine light and then told me at the end of my transaction to come back if it came back on; now, why would I come back if that's what I came to you for you to fix it. 2/24/23 I went back AGAIN because now my car is shuttering and jerking badly at red lights or when my car is stopped. I asked if they could do my spark plugs because ***** told me it was the spark plugs the last time I came, and around that time, it was minor. They said all my spark plugs were burnt, and they had to replace all four. I told them I wanted them to keep the car overnight and test it in the morning to ensure it didn't misfire. They did a cold start and let it run for 45 min. I paid $400.31 to get all that fixed. The next day, my car started shuttering and jerking again; I was on the highway, then my battery light came on again, and today (3/3/2023), I went to the dealership to appraise it; the check engine light came on, and they said it was my gasket and they hooked it up to the machine and told me my transmission was going bad. I spent $889.53 on things I didn't need, except for my oil change.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eli G.

      1 star

      12/10/2021

      I had brought my wife’s vehicle in to the Woodbridge, VA Midas location for a number of things to be done. I requested for the brake pads and rotors to be replaced. The vehicle had no previous brake issues, but due to the mileage on the vehicle I felt it was appropriate. Nine days after having the brakes replaced at the Woodbridge Midas location, the brakes began to seize while my wife was on the highway. Luckily, she was able to exit the highway before the vehicle’s brakes completely locked. We payed for the vehicle to be towed to the colonial heights, VA location where the shop found that two of the caliper bolts were not present. After relaying this diagnosis back to the Woodbridge location, the manager directed me to bring the towing invoice to the shop and it would be “taken care of.” There was never an apology or an effort to reimburse labor costs for the work that was done/not done. After waiting 3 weeks for towing reimbursement, I had received nothing so I contacted Midas customer service for the Woodbridge, VA area. After getting in contact with customer service over the course of a few days and relaying all pertinent invoices, I was told the only thing that would be reimbursed was the towing fee because they could not be certain the issue happened because of labor done at Midas given that it had been 9 days until the brakes finally seized. I must stress once more that there were no previous brake issues before the work that was done at the Woodbridge location. I was very disappointed in how the issue was handled on all levels over something that very well could have been fatal for my family.

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