ComplaintsforGerman Auto Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 30th, 2021 my 2017 Range Rover Sport was towed to German Auto Group. On November 1st, ****, Service Advisor, called me to inform me that my vehicle will. need a new thermostat, fan, hose and PCV Kit. When I picked up the vehicle on Tuesday evening on my way home I thought I saw smoke coming from the care and due to the rainfall and mist from the road I dismissed it. The. following morning I set out to drive to Delaware to pick up some equipment for my biz and that was when I say a little smoke coming from the vehicle. When I got to Delaware I discovered that there was problem because oil was all over the lift gate, underneath the *** was a lot of oil as shown in the picture, and when we looked underneath the hood oil was all over the engine. (See email form *************Wilmington). I called and sent pictures to *****, **** and the assistant at German Auto Group. Before heading back I took the vehicle to ********************* instead of the gas station like **** suggested I do. A few days later *********************** was able to confirm that the engine was damaged due to coolant mixing with with oil and going into the combustion chamber. When I contacted German Auto they refused to take any responsibility for their poor work. ******************** confirmed that shops do not have the required equipment to work on the 2017 Land Rover Sport vehicles or newer ones, and had several vehicles that independent shops tried to work on when they knew they should not do so. To date German Auto Group has refused to replace the engine or even provide a loaner.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.