Business ProfileforKB Autocare, Inc.

On 11/30/2022 I took my vehicle to KB auto care to get it checked. I was told I need new brake pads and rotors because my car was making noises. My invoice total came up to $477.90, brake pad set front ceramic $65, brake Disc front Zinc coated $244.34, and replaced front disc rotors and pads (labor) $150. On 01/08/23 I had my younger son (8 years old) in the car with me and processed to drive out my parking lot when I realized that the brakes had failed. When I realized that the brakes were not working and my vehicle was moving forward and it was heading towards my neighbor's house, I quickly put the car in reverse to avoid crashing in their house, that's when my car hit the mail box station that belongs to everyone in that area. My neighbor witness this whole incident and told me to call my insurance right now. I called my insurance and they said that they will fix the mail box but will not take care of my vehicle and that I need to have KB auto care fix it. The next day I called KB auto care and explained everything to them but they were extremely careless about this whole situation and kept saying it has nothing to do with them and that its not their fault. I had Brake Squad check to see why the brakes failed that caused me to crash into the mail box, which had cost $75. Upon investigation by brake specialist *** discovered that the rear brake rotors looked to be recently replaced but were not new. The rear brake pads had worn to the point which caused damage to the caliper. This damage caused a severe brake fluid leak which has rendered the car un-drivable. I went in person to speak with KB auto care once again on January 11th 2023 to explain what the expert had stated but KB auto care was very rude and kept saying they they are not going to take care of what was wronged by them. They said they only way they would come tow my car and take a look at it would be if I pay for it. I would really appreciate it if BBB can help me in this situation. Thank you!