Business ProfileforGreat Job Moving and Storage

On June 11, 2023 I hired Great Job Movers to help me move into my new house. Overall I had a terrible experience with this company as they left multiple articles of furniture damaged, left many dents and scratches in the walls of my new house, and they overcharged us on the billed invoice. While unloading the fridge from the truck at my new house, our mover ***** lost control coming down the ramp of the truck and dropped our fridge on the street. This was a new fridge worth $2,500 and because of this accident, it was completely broken and the crew left it in pieces in our garage completely unusable. Before calling his manager, Willie, to report the incident, ***** and his coworker laid out the tarp carpet on the ramp that they were supposed to be using the entire time which could’ve prevented the incident. At the time, he got in touch with the manager ****** who mentioned that we don’t need to pay the invoice until this matter was resolved with the proper compensation Over the last two weeks, we’ve been trying desperately to get in touch with ****** who promised us they would make this right. Every time I call the office, I am unable to get in touch with ******. His employee ***** took full responsibility of the accident yet they are not doing anything to fix this issue On top of all that, when I originally called to make my reservation, I spoke to **** ******** and he helped me make the reservation. We agreed on having 3 movers and he told me that based on the amount of furniture I had, it would take 5-6 hours and he quoted me max $733 for the move. When the movers arrived on the morning of, only two people showed up. I asked ***** why there isn’t a third person and he stated that “no one wanted to work on a Sunday so we couldn’t find a third person, but don’t worry we’ll still finish within that 6 hour window”. During the move, the two man crew worked extremely slow. We noticed that every time they went to drop off some furniture in the truck, they took a 5-6 min break which they either used to smoke or be on their phones. On top of that when we were on the way to the new house, the crew took an hour and a half lunch break without informing us. When they arrived to the new house, they told us that they wouldn’t log the lunch hour in the total time on the invoice. They took about 30-40 minutes on the phone with the manager after the fridge accident occurred. However, at the end of the day, they billed us for 9.5 hours. They did not remove the time they took for lunch as well as the time they took to talk to their manager after the accident. It’s been extremely frustrating dealing with this company, we were advised to talk to Tabby who deals with claims at the company and she hasn’t been much help either. I understand that accidents happen, but for a company that prides themselves so much on having exceptional customer service, they have been extremely unprofessional. After the accident occurred, ****** guaranteed us that this will be resolved quickly but we have not been offered any resolution from him. It’s nearly impossible to get in touch with the management here and it feels like we won’t be getting any compensation for the damages that they caused