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ComplaintsforJust Fur Pets
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our dog went to get groomed on 8/20. He had had 2 surgeries due to a broken leg in May and had been hospitalized several times since then which essentially ruined his fur with mattes and tangles. We were not allowed to get him professionally groomed per the surgeon, so we used tried 4 brushes and 3 detangle sprays to get his fur back in order with no luck. This was not working, and we finally got permission to get him groomed with strict instructions to keep his cast dry. We explained this both in person and electronically (attached) before we arrived; however, when we picked him up his cast was fully saturated. This meant that I had to take him the the Animal Hospital ER and get a replacement (bill attached). When we reached out to the business to discuss the issue with them the business owner lashed out as us in a highly inappropriate and offensive way (email thread attached). I'm very hurt by this situation and shocked that a business owner would act this way w/ a client.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.