ComplaintsforPark Lane Finance Solutions, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I previously had an account with Park Lance Finance and have wired money to them before when I sold my home. I was supposed to close on my new home on August 29, 2022. I put in my new intended business to wire the funds. However, when I wired the funds it automatically defaulted to Park Lane Finance on my phone. So my closing costs of 2, 116.76 went to them instead of my intended wire account. I have been in contact with ****** and he has "helped" me solve the issue. I have filled out a W-9 for this company so they could return my funds. On ***** a label was created on 8/30/22 labeled refund with overnight shipping. However, it has not been shipped. That money does not belong to them, and because of them holding it hostage, I am now in the negative in my checking account. I have documentation of conversations and lack of responses on my end. They have stopped taking my phone calls and I am automatically sent to a voice mail because ****** is "away from the desk" or "on the phone". I just want my money returned - it does not belong to them. Yes, it was a mistake, but now they are holding onto money that does not belong to them.Business response
09/15/2022
Park Lane Response to BBB complaint #******** Park Lane received a wire on 8/29/22 from this customer for an account that had been closed out over one year prior. On 8/30/22 the refund process was initiated and a refund invoice entered. Unfortunately, the check processing window for August was closed due to month end accounting processes. The refund check was cut on 9/6/22 and overnighted to the customer. Park Lane feels like it responded appropriately and timely given that the refund was given one week after receiving the funds despite month end processes considerations and a long Labor Day weekend. This error was not caused by Park Lane.Customer response
09/30/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have received the refund. Regards, ****** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.