ComplaintsforAshley Furniture Homestore
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased multiple pieces of furniture on 1/3/22 and 1/7/22 with delivery package. A delivery was made 2/23/22. One of the pieces was never removed from the truck, I was told it wouldn't fit through the door. I returned to the store to re select a new piece and was told it will fit through the door but I'd have to re order it and wait several months for a new one. After insisting on better customer service than this and sending in photos and measurements to the store and warehouse managers I was assured the piece would fit and it was re delivered on 3/17/22. The piece did not fit and the movers broke a light fixture. I've notified the store and warehouse and sent pictures again. I still do not have my furniture. All I am asking is a full refund for the pieces that I still don't have.Business response
03/18/2022
we will be giving a full refund for both salesCustomer response
03/18/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ********* *******Initial Complaint
09/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a Sealy Euclid Queen size mattress and adjustable base for $1948 on August 14, 2021. We also purchased a warranty for the base for $199.99. After one night on sleeping on it, my wife declared it to be too firm. The next day I went to the store and requested an exchange for the softer pillow top, They said they would have to " check with their rep ". Once HE okayed it, the paper work would then be forwarded to "the boss ". I returned a week later and was informed that the " rep " had okayed the exchange and the paper work would be sent to " the boss ". They said they would call me when it was done. I waited ANOTHER week and decided to call the main office. The agent said she would call the store that morning and call me back. I am still waiting. I believe they gave me the runaround and have no intention of making an exchange. I would appreciate any help in this matter, Yours, **** *****Business response
09/23/2021
our customer service representative has reached out to the customer. The customer had previously spoken with a corp representative that did not relay the message to the local management team. we are following up with the necessary people to resolve the issue. Our technician coordinator will stay in contact with the customer until this is resolved to the best of our abilities.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.