ComplaintsforPro Quality Property Maintenance, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This business destroys property belonging to me and refuses to pay for the damages done to my vehicle, these damages are in the amount of $1800 and $289. The owner keeps ignoring me and my landlord supposedly spoke with him and he was supposed to contact me and has yet to do so and this incident happened on July 8, 2023.Business response
08/14/2023
This is false information, the man complained about grass clippings on his car and I offered him a free car wash and he refused. He has not reached back out to me since.Customer response
08/16/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business owner and I have been exchanging texts back and forth, he wants me to file a claim with my vehicle insurance company, which I’m not doing, advised by *** ***** and the ******** ****** **********, The owner of the company refuses to release his insurance information to me, which is very unprofessional while owning a business, if something was to happen in a situation like this with my LLC I’d gladly and freely pass along my insurance information. In a text, I was told that i would also be informed when they come to this property to mow, I would be notified, yesterday evening, they came to mow and I wasn’t notified, like he states. Also I have a video, that shows the same guy with the leaf blower, blowing towards cars, in the parking lot, while he was doing so, he was staring at my vehicle not paying any attention to where the grass, tiny rocks, and whatever else was on the pavement could have struck another vehicle. This property isn’t maintained well at all. So anything could be on the pavement. Regards, ****** ****Business response
08/22/2023
****** has to file a claim on his end in order to start the process. Nothing of this matter was reported to the police or a ticket being issued.. he has no proof that we did any damage to his car. We take care of 40 apartment complex and out of them he is the only one complaining that we did something in several years of us taking care of them all! File a claim like you're supposed to do and see who is right and wrong. You can't say someone did something without true evidence. By the way your property manager has been investigating everything and has talked to your "witness" I would be careful while you are ahead before you get into real trouble on making potential false claims and witnesses to your assumptions.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.