Business ProfileforCharlie Obaugh Chevrolet Buick GMC Kia

My 2011 Gmc Acadia was dropped off March 15th,2023 for a diagnostic test.First Repair Est. March 22nd Timing Cover Gasket $2854,Rear Main Seal $2653,Oil Pan Gasket $2637.******** Warranty sent inspector out after breakdown authorized work March 23rd.On April 24th Asst.Service Manager ******* ****** called myself & ******** said Timing Chain was stretched & tensioner have play,******** asked for my Maintenance Records which met their requirements,******** asked ******** ****** is there something actually wrong with Timing chain or were they asking for it while they were in there,also after all the amount of money involved in this claim and already authorized.******** said I needed to be contacted for permission to do another teardown since they literally just resealed the timing cover the technician should've notified ******* ****** at that time that the timing chain needs attention.Once teardown was complete inspector was sent out and May 15th ******** approved repair May 30th ******* ****** reached out to ******** about parts, that the parts dept messed up on what parts were needed,******** approved parts the same day.Not until July 26th did ******** hear from ******* ****** to be told now there is a predominant knock noise under the hood coming from the rod, that they had been in the engine multiple times & not sure how they should proceed to continue.Engine Repair Est. Given $10,326.I have been patient & calm reaching out to Service Manager ***** ******** and President Eric Obaugh to figure out a solution which they both have lied and spoke very rude & unprofessional.Eric Obaugh said they told ******** and myself in the beginning it needed a new engine which is not true also after he just told me he didn't know about my situation.My truck was running when I dropped it off now it doesn't. No engine lights,very little noise when turning the wheel and it needing oil in between oil changes I originally took my truck in to have a second opinion on diagnostic test.