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ComplaintsforEdibles Incredible Desserts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My daughter's wedding planner recommended this bakery for her wedding cake. We paid for a cake tasting and my daughter made her flavor choices. Our planner called ***** (an owner of the shop) to share the cake details and number of expected guests so they could write up a contract for us. They told her they could not "hold the date" (May 20, 2023) until they had received a 50% deposit by credit card over the phone. So, I called them on 12/9/22 to make the deposit of $663.56. They never followed up by emailing me the contract FOR MY SIGNATURE nor did they send me a copy of the receipt. My planner and I spoke with them on at least 3 occasions to try to get them to send the contract details but there seemed to be confusion as to WHO of their current 3-man shop had the contract in-hand. So, on 12/20/22 I called to let them know I was just too uncomfortable to go through with this order. I asked them to cancel the order. ****, (the shop co-owner), was unapologetic in saying that they had tried to email the contract but the email address was wrong. (They wrote it down wrong). He said that IF they send me a "refund", it will be only $463.56 since they have a $200 processing fee for cancellations AS STATED IN THE CONTRACT that is UNSIGNED by me since they didn't send it till I cancelled the order. I paid the requested 50% deposit on 12/9. I cancelled by phone at 1pm on 12/20. I received acknowledgement of our cancellation via email from ***** at 5:15pm on 12/20. I cancelled in writing via email on 12/21. Today is 12/23 and I have not received my FULL REFUND.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.