ComplaintsforComfort Inn & Suites
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Complaint Details
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Initial Complaint
06/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a Choice Loyalty member as well as a ******* *** Spring member. On the ******* *** Spring website they list deals for their members. One of their deals is 15% off at a Choice Hotel and an automatic upgrade to Gold status. I clicked the offer and received the 15% off for my stay but my status was never updated to Hold. I have contacted Choice support 4 times now requesting assistance with my issue and have received responses that either have nothing to do with what I've asked or I get a blow off generic response saying thanks for contacting us we're glad you're a loyal customer and that's it. My last email sent 6/23/22 I stated that I went to the original deal on the Spring site, it took me to the Choice site, I enter my name and rewards number so I can be registered for the deal but I get the same response every time. "Oops a problem occurred, please try again later". Either it's a faulty link or they just don't want to honor my request and upgrade me to Gold status.(I'd actually prefer to be upgraded to the status above gold as I am already only 2 stays away from gold status myself based on my number of stays with them). I've included screenshots in my email of the deal and of their site where it says enter your information to upgrade and the page where it shows the error message. I still have not heard back.Initial Complaint
04/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My job transferred me to Pooler, Georgia for a new position training. I moved into Woodsprings Suites on Sunday, October 11th, 2022. At that time I registered using my bank card. Doing my stay at Woodspring I used "FOUR" different bank cards. Without my knowledge, "********" saved all of my bank card numbers. Without delay, every Sunday at 9:00 a.m. I went down to the office and paid for my room. At this time I never signed any authorizations for Woodsprings Suites to "DEBIT my bank cards. I "VERBALLY," told "********" "NOT" to automatically bill my bank cards, since I pay on time every Monday. Without my permission, on several occasions "********" deliberately billed "VARIOUS" bank cards I have on file with Woodsprings Suites. Sometimes it's two banks cards being billed within one week. During my last week of stay, I went down to pay the so-called weekly rate, and "********" told me she had locked me out of my room and I would not be ALLOWED back into the room unless I sign giving her permission to AUTOMATICALLY bill my bank cards. Originally I had a contract until July 2022 for $42.00 dollars a day. For a "FEW" residents, within sixty days the rate went up to sixty dollars a day. ******** originally told me that I would receive a refund for the overpayment. And, she stated since "I have been at Woodsprings Suits for six months my weekly rent would be $290.00 a week including taxes. However, I never received any refund, only increases. The rent increased to $425.00 for me. No one is paying the same weekly rate, and adult guests, animals, and room-sized do not matter in room rates. I never receive the full tax benefit. She is also charging different weekly rates for residents who smoke or sell Marijuana to her. Some couples with two beds and two dogs pay less than $308, but those are the people who smoke marijuana on the premises. For OVER SIX WEEKS I have tried to reach the CORPORATE OFFICE to report the illegal activities such as multiple PIT BULLS running.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am reaching out in regards to the complaint from the Downey CA Quality Inn Hotel visit and the issues contacting Choice Hotels customer service. Customer service attempted to find a resolution of offering an 8,000 point credit towards my account which would not even cover a comparable hotel night stay at this hotel, which had numerous issues and safety concerns was not solved. This is the second consecutive stay of poor experiences at this chain with this experience encountering unclean areas again and no working A/C during the summer season. The hotel confirmation was ******** and I have been attempting to settle this issue repeatedly for months and no one can properly assist me or follows up after the first email communication and this needs to be settled for a final resolution. Please respond via email or text message when possible.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.