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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was hit with two late fee charges from **** *** due to Towne Bank trying to defraud me three times by trying to charge me ******* after being notified that my previous banking account connected to the loan had been closed on October XX XXXX so I called and told Town Bank. On October XX XXXX my new account at **** *** was charged ******* for my car payment which was correct. On October XX XXXX I received an over draft payment from **** *** because Towne bank tried to charge me another ******** I immediately called Towne Bank and spoke to **** ***** over the phone she then responded after she found the issue and told me that they still had the old **** *** account connected to the loan even though I had told them to remove it on Oct 14 2022 and that I was connecting a new account. Mrs. ***** then told me the problem was fixed. I called **** ****** on Oct 29 2022 about the late fee from Oct 19 2022 to get the late fee off but when I called I was told a second charge was being charged and it would post tonight. So on Oct 20 2022 I called and spoke to Mrs ***** again she told me she didn't know why it was still charging my account and that the person she needed to speak to was out the office but she would get back with me as soon as they returned. On Oct 21 2022 I received a late fee notice charge again. This has been a horrible experience and because of the repeated charges this has caused me issues with **** ******** This has been devastating because I was looking to try to get a home through **** **** I'm seeking three full payments of ******* credited to my account for trying to defraud me two times ,causing issue that my can't be fixed with my bank and the embarrassment along with pain and suffering.Business response
11/22/2022
Consumer Response /* (2000, 10, 2022/11/18) */ 11/18/22 Yes ma'am the issue has been resolved. Thank you.Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i had a mortgage with Towne Bank Mortgage who sold my mortgage to Towne Bank Mortgage and affiliates, who sold the mortgage to U.S. Bank. I made extra payments when my mortgage was with Towne Bank Mortgage and affiliates but the payments are not showing when it switched hands from Towne Bank to U.S. Bank and i called U.S. Bank who says they have no records of the over payments and that i had to pay for this month again. I need to know how to get ahold of my money owed. I also had to take care of the real estate taxes on my own because no one at Towne Bank paid for that either. Nothing is really needed for the real estate taxes as i'll work it out with the escrow at U.S. Bank but i would like a check sent to me for the two ******** payments that i made for September and October on account XXXXXXXXXX as i already messaged the company and have not received a response, also called but could not get through to anyone, it's only automated. It is impossible to talk to anyone there to help me.Business response
11/04/2021
Business Response /* (1000, 6, 2021/09/16) */ TowneBank Mortgage has received this complaint and has corresponded directly with the client. The matter has been addressed and is considered resolved.Initial Complaint
07/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 3, 2021 My **** **** was paid off and I have a zero balance however I have not received my title from Towne Bank. I want this resolved as soon as possible and an explanation of why it is taken so long for me to receive my title. This is an inconvenience and poor communications on the staff at Towne bank. I should have received my pay off letter 2 weeks ago and the actual title exactly 5 days after.Business response
08/17/2021
Business Response /* (1000, 6, 2021/07/22) */ Contact Name and Title: ****** ********* Director Contact Phone: (XXX)XXX-XXXX Contact Email: ***************@townebank.net TowneBank released the vehicle title in question to the DMV on July 9th. It generally takes 7-10 days for the *** to process and mail the vehicle title to the customer. TowneBank called the customer and verified she received her title. We apologized for the delayed processing.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.