Business ProfileforDuke Automotive Corp.

Sales team was great however when it comes to quality and checking a vehicle the 103 point inspection they advertise they put your vehicle through is FALSE. I recently purchased a Jeep Grand Cherokee Limited fully loaded from Duke Automotive. Actually drove 4.5 hours to purchase and drive back home. I have put 7k miles on the vehicle and an authorized Jeep Dealership is telling me my head gaskets is blown and this shouldn't happened to the vehicle with this few miles on it. Also Jeep dealership noticed after removing parts that this issues seems to be worked on previously. ***** repair I call Duke Automotive to see is any possible way we can work through this since I did put down a large down payment and to make it right since I only had the vehicle 5 months and was in the shop for a month. Nothing can be down so I'm out of ***** down payment and also the repair cost. If you can purchase somewhere else and even come out spending a few more ********* I definitely would it's not worth the headache.

Ms ******** and Mr. ****** purchased a 2015 Jeep Grand Cherokee with 78,326 miles from us on 4.02.2022. The vehicle was put through our 103 point inspection process 03.17.2022. Which includes test driving, inspecting the engine area for any concerns, such as oil leaks, engine operation with in specs, and a whole lot more regarding the engine & transmission operations. We do not, neither does any dealer, take apart motors or any sealed components for inspection unless there is an issue. This report is shown and given to all buyers, as it was with this customer. The vehicle passed all areas of the 103 point vehicle inspection by our technician, and nothing was noted about concerns with the engine. Our service department changed the oil, replaced the cabin air filter, balanced a tire, serviced the brakes, topped off all fluids, did a VA state inspection and detailed it. We have a copy of the 103 point inspection and the customer was shown this as well. Our dealership is well known for integrity and claiming this inspection is false is 100% untrue.
All pre-owned vehicles sold by Duke are sold AS/IS with no warranty from the dealership. However we do offer everyone extended service plans to protect their purchase. We highly encourage everyone to consider an extended service agreement if the vehicle is out of the Manufactures warranty. We offered an extended service plan to these customers, however they refused. If there had been an immediate issue with the vehicle once purchased we would have addressed the concern. However being that this has been over 5 & 1/2 months from purchase and driven over 7,000 miles, and was agreed to purchase AS/IS the customer signed knowing that they are responsible for all faults, and there is no dealer warranty, the customer is 100% responsible for any repairs the vehicle needs.
I spoke with Montavis ******* the co-purchaser, about this on 09.28.2022 and explained everything to him, and went over the AS/IS policy, which he acknowledged. And went over that they declined the extended service plan, which he acknowledged. I let him know we of course are sorry to hear about this unfortunate mechanical failure, however after 5 & 1/2 months and 7,000 miles we could not warranty any vehicle. Which he acknowledged. I suggest to get a 2nd opinion on the vehicle. Eley ****, VP - **** Chevrolet Buick GMC.