Customer ReviewsforDuke Automotive Corp.

Sales team was great however when it comes to quality and checking a vehicle the 103 point inspection they advertise they put your vehicle through is FALSE. I recently purchased a Jeep Grand Cherokee Limited fully loaded from Duke Automotive. Actually drove 4.5 hours to purchase and drive back home. I have put 7k miles on the vehicle and an authorized Jeep Dealership is telling me my head gaskets is blown and this shouldn't happened to the vehicle with this few miles on it. Also Jeep dealership noticed after removing parts that this issues seems to be worked on previously. ***** repair I call Duke Automotive to see is any possible way we can work through this since I did put down a large down payment and to make it right since I only had the vehicle 5 months and was in the shop for a month. Nothing can be down so I'm out of ***** down payment and also the repair cost. If you can purchase somewhere else and even come out spending a few more ********* I definitely would it's not worth the headache.

Ms ******** and Mr. ****** purchased a 2015 Jeep Grand Cherokee with 78,326 miles from us on 4.02.2022. The vehicle was put through our 103 point inspection process 03.17.2022. Which includes test driving, inspecting the engine area for any concerns, such as oil leaks, engine operation with in specs, and a whole lot more regarding the engine & transmission operations. We do not, neither does any dealer, take apart motors or any sealed components for inspection unless there is an issue. This report is shown and given to all buyers, as it was with this customer. The vehicle passed all areas of the 103 point vehicle inspection by our technician, and nothing was noted about concerns with the engine. Our service department changed the oil, replaced the cabin air filter, balanced a tire, serviced the brakes, topped off all fluids, did a VA state inspection and detailed it. We have a copy of the 103 point inspection and the customer was shown this as well. Our dealership is well known for integrity and claiming this inspection is false is 100% untrue.
All pre-owned vehicles sold by Duke are sold AS/IS with no warranty from the dealership. However we do offer everyone extended service plans to protect their purchase. We highly encourage everyone to consider an extended service agreement if the vehicle is out of the Manufactures warranty. We offered an extended service plan to these customers, however they refused. If there had been an immediate issue with the vehicle once purchased we would have addressed the concern. However being that this has been over 5 & 1/2 months from purchase and driven over 7,000 miles, and was agreed to purchase AS/IS the customer signed knowing that they are responsible for all faults, and there is no dealer warranty, the customer is 100% responsible for any repairs the vehicle needs.
I spoke with Montavis ******* the co-purchaser, about this on 09.28.2022 and explained everything to him, and went over the AS/IS policy, which he acknowledged. And went over that they declined the extended service plan, which he acknowledged. I let him know we of course are sorry to hear about this unfortunate mechanical failure, however after 5 & 1/2 months and 7,000 miles we could not warranty any vehicle. Which he acknowledged. I suggest to get a 2nd opinion on the vehicle. Eley ****, VP - **** Chevrolet Buick GMC.

as a financial institution, we lend $ to our customers to purchase auto's. It is required, by a restrictive endorsement on the cashing of the check, that the dealership guarantee a title with our lien perfected within 60 days.; Not only did Duke Automotive NOT do this, but continued to treat our requirement as insignificant, and responded quite rudely (**** ****), or simply ignored us and would not return emails or calls regarding their failure to provide us a clear title with our lien! The loan to purchase the auto at Duke Automotive was issued 6/26/2021. I started corresponding, and subsequently getting ignored, or when I was able to get through, spoken to like I was being unreasonable to want this done in somewhat of a timely manner, and eventually down right lied to about what they were doing to correct the problem and get a title issued. We finally got our iien perfected title 2/1/2022 !! nearly 8 months after they cashed our check, and several attempts to obtain reasonable service, going no where. Thank you, Robin **********, ***** **** ****** ****** ******** VA.

I have spoken with Terry ******** the CEO of ****** **** ***** ***** about this situation on Feb 11. We had a good conversation, and I explained I would have to respond. Duke has a relationship with some members from ***** **** and we want nothing but the best relationship with them and the credit union. Ms ************* review of our company doesn't entirely give the entire story with regards to this transaction. We sold the vehicle in June of 2021 to one of ***** ***** ***** ****** members that financed it with them. We were not in possession of the title when we sold the car, as it had a lien with ****** ***, which we paid off immediately. It wasn't till later when we did not receive the title in a timely manner that we learned from ****** *** that the title was still being processed by the previous selling dealer, ******, who sold it and financed with a lien with ****** ***. Titles can be held up by other dealers, lenders, *** etc, but never to this extent. It is not against the law for a dealer to sell a vehicle without a title while trying to secure it from a lender. We're not making excuses however VA *** and lenders have been extremely slow in processing titles due Covid with reduced staff and hours. Our team; our title clerk, our pre-owned manager worked weekly to obtain the title and we had to get involved contacting ****** corporate, while this was actually a ****** *** issue for them not obtaining it from ****** were updated every time we had new info. The issues with ****** did drag on far too long and into October, our dealership profusely apologized to the customer and ****** **** for this, yet we had no control over ****** in this matter. During that time the customer was kept up to date of the issues by our salesperson, sales manager, title clerk and I spoke with him 2 times. Ms. ******** was kept informed as well by us when she started contacting us. I spoke with Ms. ********* two times personally when she contacted me. In no way was I rude, she in fact complained that our staff were doing nothing which I assured her was not the case as I have it all documented with the calls and correspondence with ****** and ***. We were just as frustrated and wanted the situation cleaned up as well and the credit union to get the title. The last update I personally gave Ms. ******** was that we learned in late Oct ****** had completed their process, and the title was on the way to VA ***, and we should have it within two weeks hopefully. We received the title from VA *** on 11.17.2021. The same day we processed it and sent to NC *** overnight and tracking number verified it was received 11.19.2021 at NC ***. At that point we have no control over the processing of the title and that is in the hands of NC *** and their processing.
We were of course as frustrated as the customer and ****** **** ****** *****. We communicated every time we had a new update with the customer and the credit union, and of course apologizing. Ms. *********'s claims of people being rude, lying or everyone at Duke being unreasonable are baseless. As for not communicating, if we did not return phone calls in an appropriate time then I did apologize to Ms. ******** when she spoke to me, and Terry ****** just now again. That is not how we operate and its not acceptable. We've been in business over 52 years, while we do make mistakes, we don't tolerate any of those actions by anyone. Every person involved in this situation I work directly with and they all have great attitudes and customer service skills when dealing with anyone. They all know that we demand the upmost integrity and excellence in customer service. I wish Ms. ******** would have picked up the phone and spoke with me so we can discuss what went wrong, again, and how in the future maybe we can avoid any issues. We are very sorry this happened and what little control we had until receiving the title. I told Terry ****** that Duke certainly wants to continue a good relationship with ****** **** and to please call me anytime I can help in any way. Eley ****, **** ****** - Duke ******** ****** ***.