Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
When ***** arrived at my house to discuss repairs I specifically told him that the rotten flooring was my number one concern with the home. He did inform me that they usually didn't do floor repair and had to get confirmation for this superiors to do it. He said permission had be granted from his superiors to do the repair. when I received the contract I had questions about the verbiage used in the section to repair the floor. I texted him to confirm that the rotten floor would in fact be removed. He said absolutely and that he would make sure the foreman was aware of this. The workers were sent to my home and then said they would not be removing any wood as their company did not do that kind of work. I showed the text messages to the worker and said but I was assured that your company would do it. After a back and forth between ***** and ***** (manger) I was told they will not remove the rotten flooring and would only secure the floor with new wood over top of the rot. If I do in fact want the rotten floor removed that they would get another contractor to my home at additional cost to me. I have said that I only signed the contract after the confirmation that they would take care of the rotten subfloor. If they couldn't do the work they shouldn't have told me they could. They are telling me my only options are to do as they want or pay another contractor to do what I had originally asked. This area of rotten subflooring is under my furnace unit and as such I cannot have an HVAC system installed until this issue is resolved.
Business response
08/29/2022
Business Response /* (1000, 5, 2022/08/12) */ Thank you for reaching out about your concerns. The situation has been brought to the attention of our Owner and sales managers to investigate and they will be in touch with you within a few business days so that we can address your concerns. Thank you again for alerting us about this and giving us the opportunity to address it. Consumer Response /* (2000, 7, 2022/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish to close this caseInitial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Re: encapsulating our crawl space In August, 2019 they did shoddy work, had to come back to redo sections that were peeling off and exposing earth below and then when the problem of moisture and odor persisted they wanted to charge me an additional ***** to get it right. And then they went on to tell me that the salesman I worked with is no longer with the company...as if that was meant to reassure me all will be well?!Business response
02/02/2022
Business Response /* (1000, 5, 2022/01/19) */ At the time of inspection, back in August 2019, no bulk water in the crawl space was observed and moisture mitigation repairs were proposed. No service calls were made to the home regarding "shotty work." Later the client reported water entering the crawl space. At our inspection it appeared to be entering from the crawl space door and from ground water. At this time a sump pump system was proposed to the homeowner to address these concerns, and was not accepted. Now, the same water issue is still present and the sump pump system was proposed again. The products, and workmanship as designed and installed in 2019 to address the client's moisture issues in their crawl space were designed to address moisture concerns, NOT bulk water issues, which were not present at the time. When the sump pump system was most recently proposed in order to address the client's bulk water issue and service concerns we also offered additional discounts on the service.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.